Continuous improvement strategy through quality management, social responsibility and digital transformation. The case of the Dirección General de Rentas, Province of Corrientes

Through the ISO 9001 certification obtained by the “Dirección General de Rentas”, administration of Corrientes Province contributes to a growing global trend towards the incorporation of quality management tools in the public sphere. This paper analyzes this experience, under a conceptual framework...

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Detalles Bibliográficos
Autores principales: Boleas, Fabián, Bigot, Alejandro P.
Formato: Artículo revista
Lenguaje:Español
Publicado: Facultad de Derecho y Ciencias Sociales y Políticas, Universidad Nacional del Nordeste 2024
Materias:
calidad
mejora continua
gestión pública
quality
continuous improvement
public management
Acceso en línea:https://revistas.unne.edu.ar/index.php/rcd/article/view/6715
Aporte de:
Revistas UNNE - Universidad Nacional del Noroeste (UNNE) de Universidad Nacional del Nordeste
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spelling I48-R154-article-67152024-03-20T22:16:45Z Continuous improvement strategy through quality management, social responsibility and digital transformation. The case of the Dirección General de Rentas, Province of Corrientes Estrategia de mejora continua a través de la gestión de la calidad, la responsabilidad social y la transformación digital. El caso de la Dirección General de Rentas de la Provincia de Corrientes Boleas, Fabián Bigot, Alejandro P. calidad mejora continua gestión pública quality continuous improvement public management Through the ISO 9001 certification obtained by the “Dirección General de Rentas”, administration of Corrientes Province contributes to a growing global trend towards the incorporation of quality management tools in the public sphere. This paper analyzes this experience, under a conceptual framework focused on the convergence of two trajectories, the genealogy of the ISO 9000 series in the field of technical standardization, and the openness of public decision-makers towards the adoption of quality instruments promoted from currents of thought in the disciplinary field of organizational management. From this perspective, the functionality that quality models acquire in the light of the postulates of public sector reform oriented towards citizenship is highlighted. Thus contextualized under principles, trends and institutional agendas of standardization and certification, the core of the work delves into the analytical task referred to the specific case treated, that is, the confluence between Quality, Social Responsibility and Digital Transformation, as integrated forces for the promotion of continuous improvement in the provincial revenue agency. Finally, the case is interpreted as a true reference for the dissemination of quality concepts within the public sector, seeking to expand the scope of a vision of government administration, based on citizen experience. El presente trabajo analiza la certificación ISO 9001 obtenida por la Dirección General de Rentas, mediante la cual la administración provincial de Corrientes contribuye a una creciente tendencia global hacia la incorporación, en la esfera pública, de herramientas de gestión de calidad. En el encuadre conceptual de esta experiencia convergen dos trayectorias: la genealogía de la serie ISO 9000 en el campo de la normalización técnica, y la apertura de los decisores públicos hacia la adopción de instrumentos de calidad promovidos desde corrientes de pensamiento en el ámbito disciplinar de la administración de organizaciones. Desde esta perspectiva, se destaca la funcionalidad que los modelos de calidad adquieren a la luz de los postulados de reforma del Estado orientados hacia la ciudadanía. Así contextualizado bajo principios, tendencias y agendas institucionales de la normalización y la certificación, el núcleo del trabajo profundiza en la tarea analítica referida al caso específico tratado, es decir, la confluencia entre Calidad, Responsabilidad Social y Transformación Digital, como fuerzas integradas para la promoción de la mejora continua en el organismo provincial de rentas. Por último, el caso se interpreta como una verdadera referencia para la difusión de conceptos de calidad dentro del sector público, buscando expandir los alcances de una visión de la gestión estatal, basada en la experiencia ciudadana. Facultad de Derecho y Ciencias Sociales y Políticas, Universidad Nacional del Nordeste 2024-03-20 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unne.edu.ar/index.php/rcd/article/view/6715 10.30972/rcd.216715 Research Journal of the Faculty of Law and Social and Political Sciences – UNNE; Vol. 2 No. 1 (2023); 1-14 Revista Científica de la Facultad de Derecho y Ciencias Sociales y Políticas; Vol. 2 Núm. 1 (2023); 1-14 2953-4232 spa https://revistas.unne.edu.ar/index.php/rcd/article/view/6715/6828 Derechos de autor 2023 Revista Científica https://creativecommons.org/licenses/by-nc/4.0
institution Universidad Nacional del Nordeste
institution_str I-48
repository_str R-154
container_title_str Revistas UNNE - Universidad Nacional del Noroeste (UNNE)
language Español
format Artículo revista
topic calidad
mejora continua
gestión pública
quality
continuous improvement
public management
spellingShingle calidad
mejora continua
gestión pública
quality
continuous improvement
public management
Boleas, Fabián
Bigot, Alejandro P.
Continuous improvement strategy through quality management, social responsibility and digital transformation. The case of the Dirección General de Rentas, Province of Corrientes
topic_facet calidad
mejora continua
gestión pública
quality
continuous improvement
public management
author Boleas, Fabián
Bigot, Alejandro P.
author_facet Boleas, Fabián
Bigot, Alejandro P.
author_sort Boleas, Fabián
title Continuous improvement strategy through quality management, social responsibility and digital transformation. The case of the Dirección General de Rentas, Province of Corrientes
title_short Continuous improvement strategy through quality management, social responsibility and digital transformation. The case of the Dirección General de Rentas, Province of Corrientes
title_full Continuous improvement strategy through quality management, social responsibility and digital transformation. The case of the Dirección General de Rentas, Province of Corrientes
title_fullStr Continuous improvement strategy through quality management, social responsibility and digital transformation. The case of the Dirección General de Rentas, Province of Corrientes
title_full_unstemmed Continuous improvement strategy through quality management, social responsibility and digital transformation. The case of the Dirección General de Rentas, Province of Corrientes
title_sort continuous improvement strategy through quality management, social responsibility and digital transformation. the case of the dirección general de rentas, province of corrientes
description Through the ISO 9001 certification obtained by the “Dirección General de Rentas”, administration of Corrientes Province contributes to a growing global trend towards the incorporation of quality management tools in the public sphere. This paper analyzes this experience, under a conceptual framework focused on the convergence of two trajectories, the genealogy of the ISO 9000 series in the field of technical standardization, and the openness of public decision-makers towards the adoption of quality instruments promoted from currents of thought in the disciplinary field of organizational management. From this perspective, the functionality that quality models acquire in the light of the postulates of public sector reform oriented towards citizenship is highlighted. Thus contextualized under principles, trends and institutional agendas of standardization and certification, the core of the work delves into the analytical task referred to the specific case treated, that is, the confluence between Quality, Social Responsibility and Digital Transformation, as integrated forces for the promotion of continuous improvement in the provincial revenue agency. Finally, the case is interpreted as a true reference for the dissemination of quality concepts within the public sector, seeking to expand the scope of a vision of government administration, based on citizen experience.
publisher Facultad de Derecho y Ciencias Sociales y Políticas, Universidad Nacional del Nordeste
publishDate 2024
url https://revistas.unne.edu.ar/index.php/rcd/article/view/6715
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