Habilities, autonomy and meaning of work in public service positions
The objective of this article is to analyze how public service workers of a state organization manage the heterogeneity of their work and the unpredictability of the service relationship, and how this affects their professional identity and the meaning given to their work. The arguments of this text...
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| Formato: | Artículo revista |
| Lenguaje: | Español |
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Facultad de Ciencias Económicas de la Universidad Nacional del Nordeste - UNNE
2023
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| Acceso en línea: | https://revistas.unne.edu.ar/index.php/rfce/article/view/7156 |
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| Sumario: | The objective of this article is to analyze how public service workers of a state organization manage the heterogeneity of their work and the unpredictability of the service relationship, and how this affects their professional identity and the meaning given to their work. The arguments of this text are based on a qualitative research, carried out in a state organization that provides social services in Argentina. Through the analysis of documentary sources, interviews and observation in the workplace, data was collected on how the work process of customer service is organized, what level of autonomy they have and what are the strategies that workers deploy to achieve the fixed goals. In this regard, the results indicate that the resolution of daily problems is possible, on the one hand, due to the margin of autonomy that workers can display in this organization to solve those unforeseen aspects. On the other hand, it is possible due to the support of the work group, which acts as a space for the re-elaboration of practices and rules that guide the activity. This margin of autonomy and this collective learning process, when deployed within reasonable limits, is a source of professional identity, enriches the work and allows the individual to find recognition in their peers as well as in the public. |
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