Social media use in justice administration : disintermediation, conversation and collaboration

Abstract: This article examines how social media are used in the administration of Justice and if they improve service quality. Based on three principles of open government-transparency, participation and collaboration—an analytical model is proposed applicable to interactive communication in the ju...

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Autor principal: Ure, Mariano
Formato: Artículo
Lenguaje:Inglés
Publicado: Department of Communication and Creative Arts, Purdue University Calumet 2019
Materias:
COMPROMISO SOCIAL
REDES SOCIALES
ADMINISTRACION DE JUSTICIA
CALIDAD DEL SERVICIO
Acceso en línea:https://repositorio.uca.edu.ar/handle/123456789/9030
Aporte de:
Repositorio Institucional de la Universidad Católica Argentina (UCA) de Universidad Católica Argentina
id I33-R139123456789-9030
record_format dspace
institution Universidad Católica Argentina
institution_str I-33
repository_str R-139
collection Repositorio Institucional de la Universidad Católica Argentina (UCA)
language Inglés
topic COMPROMISO SOCIAL
REDES SOCIALES
ADMINISTRACION DE JUSTICIA
CALIDAD DEL SERVICIO
spellingShingle COMPROMISO SOCIAL
REDES SOCIALES
ADMINISTRACION DE JUSTICIA
CALIDAD DEL SERVICIO
Ure, Mariano
Social media use in justice administration : disintermediation, conversation and collaboration
topic_facet COMPROMISO SOCIAL
REDES SOCIALES
ADMINISTRACION DE JUSTICIA
CALIDAD DEL SERVICIO
description Abstract: This article examines how social media are used in the administration of Justice and if they improve service quality. Based on three principles of open government-transparency, participation and collaboration—an analytical model is proposed applicable to interactive communication in the judicial branch, and the performance of the official profiles is recorded for the Facebook, Twitter and YouTube accounts of five State Judicial Systems in the U.S. Although the courts adopt social media strategies with less hesitation, more attention is paid to the risks, and the digital relationship with citizens is mainly top-down for delivery information. This approach leads to a reflection about the extent to which online judiciary collaboration with citizens is possible, considering that its main purpose is to solve disputes. At the same time, it discusses if an integrated user-centric content policy might be appropriate for strengthening its service.
format Artículo
author Ure, Mariano
author_facet Ure, Mariano
author_sort Ure, Mariano
title Social media use in justice administration : disintermediation, conversation and collaboration
title_short Social media use in justice administration : disintermediation, conversation and collaboration
title_full Social media use in justice administration : disintermediation, conversation and collaboration
title_fullStr Social media use in justice administration : disintermediation, conversation and collaboration
title_full_unstemmed Social media use in justice administration : disintermediation, conversation and collaboration
title_sort social media use in justice administration : disintermediation, conversation and collaboration
publisher Department of Communication and Creative Arts, Purdue University Calumet
publishDate 2019
url https://repositorio.uca.edu.ar/handle/123456789/9030
work_keys_str_mv AT uremariano socialmediauseinjusticeadministrationdisintermediationconversationandcollaboration
bdutipo_str Repositorios
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