HUMAN-CENTERED POLICY DESIGN: REDEFINING PUBLIC POLICY-MAKING IN THE DIGITAL AGE

This study explores the rise of government innovation labs and delivery units as new institutional architectures reshaping public policy design. Drawing on agile methodologies and human-centered design, these entities represent a cultural and political shift in how states address complex challenges....

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Autor principal: Benitez, Romina
Formato: Ponencia en congreso
Lenguaje:Inglés
Publicado: Instituto Tecnológico de Buenos Aires (ITBA) 2025
Materias:
INNOVACIÓN PÚBLICA, LABORATORIOS DE GOBIERNO, UNIDADES DE ENTREGA, AGILIDAD, GESTIÓN DEL CAMBIO
Acceso en línea:https://hdl.handle.net/20.500.14769/5031
https://doi.org/10.64814/191058kspnmm
Aporte de:
Repositorio Institucional Instituto Tecnológico de Buenos Aires (ITBA) de Instituto Tecnológico de Buenos Aires (ITBA)
id I32-R138-20.500.14769-5031
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spelling I32-R138-20.500.14769-50312026-01-07T13:47:34Z HUMAN-CENTERED POLICY DESIGN: REDEFINING PUBLIC POLICY-MAKING IN THE DIGITAL AGE Benitez, Romina INNOVACIÓN PÚBLICA, LABORATORIOS DE GOBIERNO, UNIDADES DE ENTREGA, AGILIDAD, GESTIÓN DEL CAMBIO This study explores the rise of government innovation labs and delivery units as new institutional architectures reshaping public policy design. Drawing on agile methodologies and human-centered design, these entities represent a cultural and political shift in how states address complex challenges. Using a literature review and case studies—including Argentina’s LabGobAR and a mapping of international labs—this research analyzes how these spaces balance experimentation and execution within bureaucratic systems. The study highlights tensions between agility and accountability, and the importance of organizational culture in shaping innovation outcomes. Preliminary findings suggest three typologies of “organizational change episodes,” revealing how innovation labs may either foster hybrid governance models or remain symbolic. By framing public innovation as a situated and contested practice, the work contributes to a more nuanced understanding of state transformation and offers insights for designing context-sensitive, effective innovation strategies in the public sector. 2025-09-17T18:59:32Z 2025-09-17T18:59:32Z 2025-04 Ponencia en congreso https://hdl.handle.net/20.500.14769/5031 https://doi.org/10.64814/191058kspnmm en application/pdf Instituto Tecnológico de Buenos Aires (ITBA)
institution Instituto Tecnológico de Buenos Aires (ITBA)
institution_str I-32
repository_str R-138
collection Repositorio Institucional Instituto Tecnológico de Buenos Aires (ITBA)
language Inglés
topic INNOVACIÓN PÚBLICA, LABORATORIOS DE GOBIERNO, UNIDADES DE ENTREGA, AGILIDAD, GESTIÓN DEL CAMBIO
spellingShingle INNOVACIÓN PÚBLICA, LABORATORIOS DE GOBIERNO, UNIDADES DE ENTREGA, AGILIDAD, GESTIÓN DEL CAMBIO
Benitez, Romina
HUMAN-CENTERED POLICY DESIGN: REDEFINING PUBLIC POLICY-MAKING IN THE DIGITAL AGE
topic_facet INNOVACIÓN PÚBLICA, LABORATORIOS DE GOBIERNO, UNIDADES DE ENTREGA, AGILIDAD, GESTIÓN DEL CAMBIO
description This study explores the rise of government innovation labs and delivery units as new institutional architectures reshaping public policy design. Drawing on agile methodologies and human-centered design, these entities represent a cultural and political shift in how states address complex challenges. Using a literature review and case studies—including Argentina’s LabGobAR and a mapping of international labs—this research analyzes how these spaces balance experimentation and execution within bureaucratic systems. The study highlights tensions between agility and accountability, and the importance of organizational culture in shaping innovation outcomes. Preliminary findings suggest three typologies of “organizational change episodes,” revealing how innovation labs may either foster hybrid governance models or remain symbolic. By framing public innovation as a situated and contested practice, the work contributes to a more nuanced understanding of state transformation and offers insights for designing context-sensitive, effective innovation strategies in the public sector.
format Ponencia en congreso
author Benitez, Romina
author_facet Benitez, Romina
author_sort Benitez, Romina
title HUMAN-CENTERED POLICY DESIGN: REDEFINING PUBLIC POLICY-MAKING IN THE DIGITAL AGE
title_short HUMAN-CENTERED POLICY DESIGN: REDEFINING PUBLIC POLICY-MAKING IN THE DIGITAL AGE
title_full HUMAN-CENTERED POLICY DESIGN: REDEFINING PUBLIC POLICY-MAKING IN THE DIGITAL AGE
title_fullStr HUMAN-CENTERED POLICY DESIGN: REDEFINING PUBLIC POLICY-MAKING IN THE DIGITAL AGE
title_full_unstemmed HUMAN-CENTERED POLICY DESIGN: REDEFINING PUBLIC POLICY-MAKING IN THE DIGITAL AGE
title_sort human-centered policy design: redefining public policy-making in the digital age
publisher Instituto Tecnológico de Buenos Aires (ITBA)
publishDate 2025
url https://hdl.handle.net/20.500.14769/5031
https://doi.org/10.64814/191058kspnmm
work_keys_str_mv AT benitezromina humancenteredpolicydesignredefiningpublicpolicymakinginthedigitalage
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