Individual differences and emotional labor: the effects of core self-evaluations on depersonalization

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This paper examines the role of core self-evaluations (CSEs) in the relationships among emotional demands, emotional dissonance, and depersonalization. Data were collected from a non-random sample of 423 teachers who worked in primary, secondary, and higher education institutions. Results from struc...

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Autores principales: Pujol-Cols, Lucas J., Dabos, Guillermo E., Lazzaro-Salazar, Mariana
Formato: Artículo publishedVersion
Lenguaje:Inglés
Publicado: Cambridge University Press 2021
Materias:
Autoevaluación
Personalidad
Satisfacción Laboral
Acceso en línea:https://nulan.mdp.edu.ar/id/eprint/3474/
https://nulan.mdp.edu.ar/id/eprint/3474/1/pujol-etal-2021.pdf
Aporte de:
Nulan - Fac.Cs.Económicas (UNMdP) de Universidad Nacional de Mar del Plata (UNMdP)
id I29-R135-3474
record_format dspace
institution Universidad Nacional de Mar del Plata (UNMdP)
institution_str I-29
repository_str R-135
collection Nulan - Fac.Cs.Económicas (UNMdP)
language Inglés
orig_language_str_mv eng
topic Autoevaluación
Personalidad
Satisfacción Laboral
spellingShingle Autoevaluación
Personalidad
Satisfacción Laboral
Pujol-Cols, Lucas J.
Dabos, Guillermo E.
Lazzaro-Salazar, Mariana
Individual differences and emotional labor: the effects of core self-evaluations on depersonalization
topic_facet Autoevaluación
Personalidad
Satisfacción Laboral
description This paper examines the role of core self-evaluations (CSEs) in the relationships among emotional demands, emotional dissonance, and depersonalization. Data were collected from a non-random sample of 423 teachers who worked in primary, secondary, and higher education institutions. Results from structural equation modeling analysis showed that CSEs displayed both direct and indirect effects on depersonalization through employees' perceptions and reactions to emotional labor. Specifically, those individuals with more positive CSEs tended to perceive the emotional aspects of their job as less demanding, thus being less likely to experience emotional dissonance and, in turn, depersonalization. This research demonstrated that CSEs play a vital role in explaining employees' reactions to emotional labor and, therefore, their effects should be properly accounted for in future studies. Implications for practice and future lines of research are discussed in this paper.
format Artículo
Artículo
publishedVersion
author Pujol-Cols, Lucas J.
Dabos, Guillermo E.
Lazzaro-Salazar, Mariana
author_facet Pujol-Cols, Lucas J.
Dabos, Guillermo E.
Lazzaro-Salazar, Mariana
author_sort Pujol-Cols, Lucas J.
title Individual differences and emotional labor: the effects of core self-evaluations on depersonalization
title_short Individual differences and emotional labor: the effects of core self-evaluations on depersonalization
title_full Individual differences and emotional labor: the effects of core self-evaluations on depersonalization
title_fullStr Individual differences and emotional labor: the effects of core self-evaluations on depersonalization
title_full_unstemmed Individual differences and emotional labor: the effects of core self-evaluations on depersonalization
title_sort individual differences and emotional labor: the effects of core self-evaluations on depersonalization
publisher Cambridge University Press
publishDate 2021
url https://nulan.mdp.edu.ar/id/eprint/3474/
https://nulan.mdp.edu.ar/id/eprint/3474/1/pujol-etal-2021.pdf
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bdutipo_str Repositorios
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