Universidad de Buenos Aires ...
Drinking water is considered a universal right because of its importance to satisfy the basic needs of the human being, and specifically its quality both perceived and real, were the object of research in this work. The main objective of this thesis was to determine whether the perceived quality of...
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| Formato: | Tesis de maestría acceptedVersion |
| Lenguaje: | Español |
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Universidad de Buenos Aires. Facultad de Ciencias Veterinarias
2022
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| Acceso en línea: | http://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=avemaster&cl=CL1&d=HWA_7295 https://repositoriouba.sisbi.uba.ar/gsdl/collect/avemaster/index/assoc/HWA_7295.dir/7295.PDF |
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| Sumario: | Drinking water is considered a universal right because of its importance to satisfy the basic needs of the human being, and specifically its quality both perceived and real, were the object of research in this work. The main objective of this thesis was to determine whether the perceived quality of drinking water that university students had was related to the real quality of the water distributed by the provider in the metropolitan area of Arequipa (Peru). \nThe methodology used used as research tools a structured survey for the perceived quality \nvariable, and the physicochemical and microbiological analysis of water samples for the \nactual quality.\nOn the one hand, the survey was applied to a sample of 460 students and their questions were oriented to obtain information about the profile of the respondents, housing information, aspects of availability and use of the resource, perception of water quality, \nhygiene, diseases and responsibilities. The responses were then weighted and their score \ncategorized the perceived water quality level based on proposed score ranges.\nOnce the situation of each parameter was defined, it was weighted under three different scenarios (1: If it exceeds the LMP, 2: Close to the LMP but does not exceed it, 3: Below the LMP), taking into account the score obtained after weighting, this was categorized within a quality level based on proposed score ranges.\nFinally, it was determined that if there was a relationship between perceived and real \nquality, where both were categorized as "Good quality" a situation unrelated to the companys negative reputation in the past which indicated that users' perception was negative. The results obtained can be considered as contributions towards a \nrestructuring of the management of the provider company that works together with the \nacademic sector and the local managers of the resource, can transmit water quality safety to its users and raise their awareness on current water issues. |
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