Help system for messages writing in a Reference service via e-mail

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The article deals with the origin, development, and properties of thehelp system used by a digital reference service as a support to develop answers.It is based on the compilation and classification of frequently used idioms whosecommunication effectiveness was practically put to the test, adapted i...

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Detalles Bibliográficos
Autor principal: Falcato, Pedro
Formato: Artículo publishedVersion
Lenguaje:Español
Publicado: Universidad de Buenos Aires, Facultad de Filosofía y Letras 2005
Materias:
Digital reference
E-mail
Help systems
Referencia digital
Correo electrónico
Sistemas de ayuda
Acceso en línea:https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/896
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=896_oai
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Repositorio Digital de la Universidad de Buenos Aires (UBA) de Universidad de Buenos Aires
id I28-R145-896_oai
record_format dspace
spelling I28-R145-896_oai2025-11-17 Falcato, Pedro 2005-12-01 The article deals with the origin, development, and properties of thehelp system used by a digital reference service as a support to develop answers.It is based on the compilation and classification of frequently used idioms whosecommunication effectiveness was practically put to the test, adapted in such away that the reference librarian can use them as modules to construct the messages.Main characteristics of the interface design are stated. Scopes and limitationsof that kind of system are discussed as well as the compatibility of theoriginal idea to build equivalent helps in some other reference environment. El presente artículo trata el origen, el desarrollo y las propiedadesdel sistema de ayuda que utiliza un servicio de referencia digital como apoyopara elaborar respuestas. Está basado en la compilación y clasificación de locucionesde uso frecuente cuya eficacia comunicativa ha sido puesta a prueba enla práctica, adaptadas de modo tal que el referencista puede emplearlas comomódulos para construir los mensajes. Se exponen las principales característicasde la interfaz diseñada. Se tratan también los alcances y limitaciones que tieneun sistema de este tipo, así como la aplicabilidad de la idea que le dio origenpara construir ayudas equivalentes en otros entornos de referencia. application/pdf https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/896 10.34096/ics.i13.896 spa Universidad de Buenos Aires, Facultad de Filosofía y Letras https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/896/873 Información, cultura y sociedad; No. 13 (2005); 11-28 Información, cultura y sociedad; Núm. 13 (2005); 11-28 1851-1740 1514-8327 Digital reference E-mail Help systems Referencia digital Correo electrónico Sistemas de ayuda Help system for messages writing in a Reference service via e-mail Sistema de ayuda para la redacción de mensajes en un servicio de referencia por Correo electrónico info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=896_oai
institution Universidad de Buenos Aires
institution_str I-28
repository_str R-145
collection Repositorio Digital de la Universidad de Buenos Aires (UBA)
language Español
orig_language_str_mv spa
topic Digital reference
E-mail
Help systems
Referencia digital
Correo electrónico
Sistemas de ayuda
spellingShingle Digital reference
E-mail
Help systems
Referencia digital
Correo electrónico
Sistemas de ayuda
Falcato, Pedro
Help system for messages writing in a Reference service via e-mail
topic_facet Digital reference
E-mail
Help systems
Referencia digital
Correo electrónico
Sistemas de ayuda
description The article deals with the origin, development, and properties of thehelp system used by a digital reference service as a support to develop answers.It is based on the compilation and classification of frequently used idioms whosecommunication effectiveness was practically put to the test, adapted in such away that the reference librarian can use them as modules to construct the messages.Main characteristics of the interface design are stated. Scopes and limitationsof that kind of system are discussed as well as the compatibility of theoriginal idea to build equivalent helps in some other reference environment.
format Artículo
publishedVersion
author Falcato, Pedro
author_facet Falcato, Pedro
author_sort Falcato, Pedro
title Help system for messages writing in a Reference service via e-mail
title_short Help system for messages writing in a Reference service via e-mail
title_full Help system for messages writing in a Reference service via e-mail
title_fullStr Help system for messages writing in a Reference service via e-mail
title_full_unstemmed Help system for messages writing in a Reference service via e-mail
title_sort help system for messages writing in a reference service via e-mail
publisher Universidad de Buenos Aires, Facultad de Filosofía y Letras
publishDate 2005
url https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/896
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=896_oai
work_keys_str_mv AT falcatopedro helpsystemformessageswritinginareferenceserviceviaemail
AT falcatopedro sistemadeayudaparalaredacciondemensajesenunserviciodereferenciaporcorreoelectronico
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