Library Portals: The Evaluation Systems of the Quality of Services
In a world where the Information Technologies perform an important role in the dematerialization of elements and relations, the libraries must adapt themselves to the new reality and must have their services and products in the web. Thus, the evaluation of the quality of services undertakes a vital...
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| Formato: | Artículo publishedVersion |
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Universidad de Buenos Aires, Facultad de Filosofía y Letras
2010
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| Acceso en línea: | https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/773 https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=773_oai |
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I28-R145-773_oai2025-11-17 Santos, Alexandra Andrade, António 2010-06-01 In a world where the Information Technologies perform an important role in the dematerialization of elements and relations, the libraries must adapt themselves to the new reality and must have their services and products in the web. Thus, the evaluation of the quality of services undertakes a vital role in the competitiveness of the organization. One of the main instruments of the new services is the website for which there are generic or specific evaluation methods directed to different public with or without the application of the technology. Therefore, the models of quality evaluation that allow to evaluate websites during the creation, development and maintenance processes are describe. Those processes configure different dimensions and factors demostrating and identifying a prevalence for the use, context and interaction of the websites. En el universo donde las Tecnologías de la Información tienen una importancia fundamental en la desmaterialización de elementos y relaciones, las bibliotecas tienen que adaptarse a una nueva realidad y disponer de sus productos y servicios en la Web. Así, la necesidad de evaluación de la calidad de esos mismos servicios asume un papel vital en la competividad de la organización. Uno de los instrumentos clave de los nuevos servicios es la página web por lo que existen procedimientos de evaluación genéricos o específicos y dirigidos a diversos públicos, con o sin aplicación tecnológica.Así, son descritos los modelos de evaluación de calidad que permiten evaluar las páginas web durante el proceso de creación, desarrollo y mantenimiento. Estos procesos configuran diferentes dimensiones y factores, demostrando e identificando una predominancia para el uso, el contenido y la interacción. Num universo onde as Tecnologias da Informação desempenham um importante papel na desmaterialização de elementos e relações, as bibliotecas têm de se adaptar à nova realidade e disponibilizar os seus produtos e serviços através da Web. Desta forma, a necessidade de avaliação da qualidade desses mesmos serviços assume um papel vital para a competitividade da organização. Um dos canais centrais dos novos serviços é o website para o qual existe métodos de avaliação genéricos, ou mais específicos e orientados a diferentes públicos, com ou sem a aplicação de tecnologia. Assim, são descritos alguns modelos de avaliação de qualidade que permitem uma apreciação dos websites durante os processos de concepção, desenvolvimento e manutenção. Estes processos configuram diferentes dimensões e factores, identificando-se uma predominância para a usabilidade, o conteúdo e a interacção. application/pdf https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/773 10.34096/ics.i22.773 spa Universidad de Buenos Aires, Facultad de Filosofía y Letras https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/773/752 Información, cultura y sociedad; No. 22 (2010); 99-118 Información, cultura y sociedad; Núm. 22 (2010); 99-118 1851-1740 1514-8327 Bibliotecas Digitales Páginas web Servicios Online Evaluación de Calidad Satisfacción de los Usuarios Digital Libraries Websites Online Services Quality Evaluation Users Satisfaction Library Portals: The Evaluation Systems of the Quality of Services Portales de bibliotecas: sistemas de evaluación de la calidad de los servicios Portais de bibliotecas: sistemas de avaliação de qualidade dos serviços info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=773_oai |
| institution |
Universidad de Buenos Aires |
| institution_str |
I-28 |
| repository_str |
R-145 |
| collection |
Repositorio Digital de la Universidad de Buenos Aires (UBA) |
| language |
Español |
| orig_language_str_mv |
spa |
| topic |
Bibliotecas Digitales Páginas web Servicios Online Evaluación de Calidad Satisfacción de los Usuarios Digital Libraries Websites Online Services Quality Evaluation Users Satisfaction |
| spellingShingle |
Bibliotecas Digitales Páginas web Servicios Online Evaluación de Calidad Satisfacción de los Usuarios Digital Libraries Websites Online Services Quality Evaluation Users Satisfaction Santos, Alexandra Andrade, António Library Portals: The Evaluation Systems of the Quality of Services |
| topic_facet |
Bibliotecas Digitales Páginas web Servicios Online Evaluación de Calidad Satisfacción de los Usuarios Digital Libraries Websites Online Services Quality Evaluation Users Satisfaction |
| description |
In a world where the Information Technologies perform an important role in the dematerialization of elements and relations, the libraries must adapt themselves to the new reality and must have their services and products in the web. Thus, the evaluation of the quality of services undertakes a vital role in the competitiveness of the organization. One of the main instruments of the new services is the website for which there are generic or specific evaluation methods directed to different public with or without the application of the technology. Therefore, the models of quality evaluation that allow to evaluate websites during the creation, development and maintenance processes are describe. Those processes configure different dimensions and factors demostrating and identifying a prevalence for the use, context and interaction of the websites. |
| format |
Artículo publishedVersion |
| author |
Santos, Alexandra Andrade, António |
| author_facet |
Santos, Alexandra Andrade, António |
| author_sort |
Santos, Alexandra |
| title |
Library Portals: The Evaluation Systems of the Quality of Services |
| title_short |
Library Portals: The Evaluation Systems of the Quality of Services |
| title_full |
Library Portals: The Evaluation Systems of the Quality of Services |
| title_fullStr |
Library Portals: The Evaluation Systems of the Quality of Services |
| title_full_unstemmed |
Library Portals: The Evaluation Systems of the Quality of Services |
| title_sort |
library portals: the evaluation systems of the quality of services |
| publisher |
Universidad de Buenos Aires, Facultad de Filosofía y Letras |
| publishDate |
2010 |
| url |
https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/773 https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=773_oai |
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