Beyond the Reference Desk: From email to Web 2.0
The current state of the technologies in the services of reference and the possibilities that they offer to improve them and to expand them are analyzed. The market of software for the digital reference is a market in constant evolution in which it is possible to find adequate products for any model...
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Universidad de Buenos Aires, Facultad de Filosofía y Letras
2013
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| Acceso en línea: | https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/685 https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=685_oai |
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I28-R145-685_oai2025-11-17 Bazán, Virginia Ortiz-Repiso, Virginia 2013-06-01 The current state of the technologies in the services of reference and the possibilities that they offer to improve them and to expand them are analyzed. The market of software for the digital reference is a market in constant evolution in which it is possible to find adequate products for any model of reference for any budget. From low price (or free) products to products of thousands of dollars. The chosen software should be in harmony with the library goals for a digital reference service and, with its capacity to negotiate the change. The different options of available software are examined, from the basic software to the advanced software specifically developed for the digital reference, as well as the solutions that Web 2.0 offers to expand the offering of the service. Besides, the most important factors that should be keep in mind to carry out the most adequate election in function of the objectives and the needs of each library are studied, bearing in mind that the choice of software cannot determine the objectives of the service of reference. This work intends to be useful guide to successfully implement services of digital reference. Se analiza el estado actual de las tecnologías en los servicios de referencia y las posibilidades que estas ofrecen para mejorarlos y ampliarlos. El mercado del software para la referencia digital es un mercado en constante evolución en el que es posible encontrar productos adecuados para cualquier modelo de referencia y para cualquier presupuesto. Desde productos de bajo coste o gratuitos, hasta productos que requieren de una inversión económica considerable. El software elegido debe estar en consonancia con el proyecto de referencia digital que la biblioteca desee prestar y con su capacidad para gestionar el cambio. Se examinan las distintas soluciones disponibles, desde el software básico hasta el software avanzado específicamente desarrollado para la referencia digital, así como las herramientas que ofrece la Web 2.0 para ampliar la oferta del servicio. Se estudian, además, los factores más importantes que deben tenerse en cuenta para realizar la elección más adecuada en función de los objetivos y las necesidades de cada biblioteca. Este trabajo pretende ser una guía útil que ayude a implantar servicios de referencia digital con éxito. application/pdf https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/685 10.34096/ics.i28.685 spa Universidad de Buenos Aires, Facultad de Filosofía y Letras https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/685/663 Información, cultura y sociedad; No. 28 (2013); 11-32 Información, cultura y sociedad; Núm. 28 (2013); 11-32 1851-1740 1514-8327 Digital Reference Services Software Text messaging Instant messaging Chat Servicios de referencia digital Software Mensajes de texto Mensajería Instantánea Chat Beyond the Reference Desk: From email to Web 2.0 Más allá del mostrador de Referencia: del correo electrónico a la Web 2.0. info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=685_oai |
| institution |
Universidad de Buenos Aires |
| institution_str |
I-28 |
| repository_str |
R-145 |
| collection |
Repositorio Digital de la Universidad de Buenos Aires (UBA) |
| language |
Español |
| orig_language_str_mv |
spa |
| topic |
Digital Reference Services Software Text messaging Instant messaging Chat Servicios de referencia digital Software Mensajes de texto Mensajería Instantánea Chat |
| spellingShingle |
Digital Reference Services Software Text messaging Instant messaging Chat Servicios de referencia digital Software Mensajes de texto Mensajería Instantánea Chat Bazán, Virginia Ortiz-Repiso, Virginia Beyond the Reference Desk: From email to Web 2.0 |
| topic_facet |
Digital Reference Services Software Text messaging Instant messaging Chat Servicios de referencia digital Software Mensajes de texto Mensajería Instantánea Chat |
| description |
The current state of the technologies in the services of reference and the possibilities that they offer to improve them and to expand them are analyzed. The market of software for the digital reference is a market in constant evolution in which it is possible to find adequate products for any model of reference for any budget. From low price (or free) products to products of thousands of dollars. The chosen software should be in harmony with the library goals for a digital reference service and, with its capacity to negotiate the change. The different options of available software are examined, from the basic software to the advanced software specifically developed for the digital reference, as well as the solutions that Web 2.0 offers to expand the offering of the service. Besides, the most important factors that should be keep in mind to carry out the most adequate election in function of the objectives and the needs of each library are studied, bearing in mind that the choice of software cannot determine the objectives of the service of reference. This work intends to be useful guide to successfully implement services of digital reference. |
| format |
Artículo publishedVersion |
| author |
Bazán, Virginia Ortiz-Repiso, Virginia |
| author_facet |
Bazán, Virginia Ortiz-Repiso, Virginia |
| author_sort |
Bazán, Virginia |
| title |
Beyond the Reference Desk: From email to Web 2.0 |
| title_short |
Beyond the Reference Desk: From email to Web 2.0 |
| title_full |
Beyond the Reference Desk: From email to Web 2.0 |
| title_fullStr |
Beyond the Reference Desk: From email to Web 2.0 |
| title_full_unstemmed |
Beyond the Reference Desk: From email to Web 2.0 |
| title_sort |
beyond the reference desk: from email to web 2.0 |
| publisher |
Universidad de Buenos Aires, Facultad de Filosofía y Letras |
| publishDate |
2013 |
| url |
https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/685 https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=685_oai |
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