Information and knowledge and their relation to the quality of library services. A case study

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This article presents an analysis carried out in the library of Universidad Autónoma de Occidente, located in Santiago de Cali, Colombia, about the quality of the services provided and their relation with the current information in the bibliographic collection and its possibility of generating knowl...

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Detalles Bibliográficos
Autores principales: Vásquez Rizo, Fredy Eduardo, Gabalán Coello, Jesús
Formato: Artículo publishedVersion
Lenguaje:Español
Publicado: Universidad de Buenos Aires, Facultad de Filosofía y Letras 2019
Materias:
Library services
Information knowledge
University library
Perceptions
Servicios bibliotecarios
Información
Conocimiento
Biblioteca universitaria
Percepciones
Acceso en línea:https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/6495
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=6495_oai
Aporte de:
Repositorio Digital de la Universidad de Buenos Aires (UBA) de Universidad de Buenos Aires
id I28-R145-6495_oai
record_format dspace
spelling I28-R145-6495_oai2025-11-17 Vásquez Rizo, Fredy Eduardo Gabalán Coello, Jesús 2019-11-14 This article presents an analysis carried out in the library of Universidad Autónoma de Occidente, located in Santiago de Cali, Colombia, about the quality of the services provided and their relation with the current information in the bibliographic collection and its possibility of generating knowledge in the users. For this, a quantitative study was carried out, which allowed to review, based on some closed questions, the behavior of some variables associated with these services based on the expectations of the users, pointing out for the library some aspects of improvement, recognizing its importance as a crucial place for the development of the institution and for answering the requirements and information needs within the framework of the information and knowledge society. Este artículo presenta un análisis realizado en la biblioteca de la Universidad Autónoma de Occidente, ubicada en Santiago de Cali, Colombia, acerca de la calidad de los servicios prestados y su relación con la información presente en el acervo bibliográfico y su posibilidad de generar conocimiento en los usuarios. Para ello, se llevó a cabo un estudio de corte cuantitativo, el cual permitió revisar, con base en unas preguntas cerradas, el comportamiento de algunas variables asociadas a dichos servicios a partir de las expectativas de los usuarios, señalando para la biblioteca algunos aspectos de mejora, reconociendo su importancia como dependencia crucial para el desarrollo de la institución y para contestar los requerimientos y necesidades de información en el marco de la sociedad de la información y el conocimiento. application/pdf text/html https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/6495 10.34096/ics.i41.6495 spa Universidad de Buenos Aires, Facultad de Filosofía y Letras https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/6495/6269 https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/6495/6523 Información, cultura y sociedad; No. 41 (2019): December; 169-180 Información, cultura y sociedad; Núm. 41 (2019): Diciembre; 169-180 1851-1740 1514-8327 Library services Information knowledge University library Perceptions Servicios bibliotecarios Información Conocimiento Biblioteca universitaria Percepciones Information and knowledge and their relation to the quality of library services. A case study La información y el conocimiento y su relación con la calidad de los servicios bibliotecarios. Un estudio de caso info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=6495_oai
institution Universidad de Buenos Aires
institution_str I-28
repository_str R-145
collection Repositorio Digital de la Universidad de Buenos Aires (UBA)
language Español
orig_language_str_mv spa
topic Library services
Information knowledge
University library
Perceptions
Servicios bibliotecarios
Información
Conocimiento
Biblioteca universitaria
Percepciones
spellingShingle Library services
Information knowledge
University library
Perceptions
Servicios bibliotecarios
Información
Conocimiento
Biblioteca universitaria
Percepciones
Vásquez Rizo, Fredy Eduardo
Gabalán Coello, Jesús
Information and knowledge and their relation to the quality of library services. A case study
topic_facet Library services
Information knowledge
University library
Perceptions
Servicios bibliotecarios
Información
Conocimiento
Biblioteca universitaria
Percepciones
description This article presents an analysis carried out in the library of Universidad Autónoma de Occidente, located in Santiago de Cali, Colombia, about the quality of the services provided and their relation with the current information in the bibliographic collection and its possibility of generating knowledge in the users. For this, a quantitative study was carried out, which allowed to review, based on some closed questions, the behavior of some variables associated with these services based on the expectations of the users, pointing out for the library some aspects of improvement, recognizing its importance as a crucial place for the development of the institution and for answering the requirements and information needs within the framework of the information and knowledge society.
format Artículo
publishedVersion
author Vásquez Rizo, Fredy Eduardo
Gabalán Coello, Jesús
author_facet Vásquez Rizo, Fredy Eduardo
Gabalán Coello, Jesús
author_sort Vásquez Rizo, Fredy Eduardo
title Information and knowledge and their relation to the quality of library services. A case study
title_short Information and knowledge and their relation to the quality of library services. A case study
title_full Information and knowledge and their relation to the quality of library services. A case study
title_fullStr Information and knowledge and their relation to the quality of library services. A case study
title_full_unstemmed Information and knowledge and their relation to the quality of library services. A case study
title_sort information and knowledge and their relation to the quality of library services. a case study
publisher Universidad de Buenos Aires, Facultad de Filosofía y Letras
publishDate 2019
url https://revistascientificas.filo.uba.ar/index.php/ICS/article/view/6495
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=biblioinfo&d=6495_oai
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AT vasquezrizofredyeduardo lainformacionyelconocimientoysurelacionconlacalidaddelosserviciosbibliotecariosunestudiodecaso
AT gabalancoellojesus lainformacionyelconocimientoysurelacionconlacalidaddelosserviciosbibliotecariosunestudiodecaso
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