Perception of satisfaction from women-only public transportation

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Because of the requirements and the inclusion of women in various work activities, women must travel to meet profitable jobs, parenting, care of family members and in some cases as main source of income. Public transport is most often used by women to travel. So it is necessary to review the conditi...

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Autores principales: Romero-Torres, Javier, Sánchez, Noé Gaspar, Lara, Eduardo Bautista
Formato: Artículo publishedVersion
Lenguaje:Español
Publicado: Facultad de Filosofía y Letras, Universidad de Buenos Aires 2016
Materias:
percepción
satisfacción
grupo focal
transporte solo para mujeres
perception
satisfaction
focus groups
women-only transportation
Acceso en línea:https://revistascientificas.filo.uba.ar/index.php/rtt/article/view/2856
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=transter&d=2856_oai
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Repositorio Digital de la Universidad de Buenos Aires (UBA) de Universidad de Buenos Aires
id I28-R145-2856_oai
record_format dspace
spelling I28-R145-2856_oai2025-11-17 Romero-Torres, Javier Sánchez, Noé Gaspar Lara, Eduardo Bautista 2016-10-24 Because of the requirements and the inclusion of women in various work activities, women must travel to meet profitable jobs, parenting, care of family members and in some cases as main source of income. Public transport is most often used by women to travel. So it is necessary to review the conditions under which women perform their trips, specifically Only-Women Transportation in Mexico City, whose implementation was created to protect women from assaults while traveling on public transport; however there is evidence that the service is not fulfilling that purpose. In this paper the results arising from the application of the technique of focus groups, which allowed to obtain the perceptions of service satisfaction for women, in relation to three factors: seat availability, coverage and aggressions. In addition, the originated emotions in women because of the levels of service satisfaction were obtained, and a scale for evaluation was proposed.  Debido a las necesidades y la inclusión de las mujeres en distintas actividades laborales, ellas deben desplazarse para realizar, entre otras actividades, trabajos redituables, crianza de los hijos, atención y cuidado de los integrantes de la familia, y en algunos casos como sostén económico. El transporte público es la forma más utilizada por las mujeres para realizar sus desplazamientos. Por lo que es necesario revisar las condiciones en que ellas efectúan sus viajes, específicamente en el transporte solo para mujeres en la Ciudad de México, cuya implementación surgió para protegerlas de las agresiones sufridas durante sus viajes en el transporte público; sin embargo existe evidencia de que ese servicio no está cumpliendo con esa finalidad. En este trabajo se reportan los resultados emanados de la aplicación de la técnica de grupos focales, que permitió obtener las percepciones de la satisfacción del servicio solo para mujeres, en relación con tres factores: disponibilidad de asientos, cobertura y agresiones sufridas. Además, se obtuvieron las emociones originadas en las mujeres ante los niveles de satisfacción del servicio y se propuso una escala para su valoración.  application/pdf https://revistascientificas.filo.uba.ar/index.php/rtt/article/view/2856 10.34096/rtt.i15.2856 spa Facultad de Filosofía y Letras, Universidad de Buenos Aires https://revistascientificas.filo.uba.ar/index.php/rtt/article/view/2856/2479 Revista Transporte y Territorio; No. 15 (2016): (julio-Diciembre) - Tres décadas de Geografía del Transporte; 164-182 Revista Transporte y Territorio; Núm. 15 (2016): (julio-Diciembre) - Tres décadas de Geografía del Transporte; 164-182 1852-7175 percepción satisfacción grupo focal transporte solo para mujeres perception satisfaction focus groups women-only transportation Perception of satisfaction from women-only public transportation Percepción de la satisfacción del servicio en el transporte público solo para mujeres info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=transter&d=2856_oai
institution Universidad de Buenos Aires
institution_str I-28
repository_str R-145
collection Repositorio Digital de la Universidad de Buenos Aires (UBA)
language Español
orig_language_str_mv spa
topic percepción
satisfacción
grupo focal
transporte solo para mujeres
perception
satisfaction
focus groups
women-only transportation
spellingShingle percepción
satisfacción
grupo focal
transporte solo para mujeres
perception
satisfaction
focus groups
women-only transportation
Romero-Torres, Javier
Sánchez, Noé Gaspar
Lara, Eduardo Bautista
Perception of satisfaction from women-only public transportation
topic_facet percepción
satisfacción
grupo focal
transporte solo para mujeres
perception
satisfaction
focus groups
women-only transportation
description Because of the requirements and the inclusion of women in various work activities, women must travel to meet profitable jobs, parenting, care of family members and in some cases as main source of income. Public transport is most often used by women to travel. So it is necessary to review the conditions under which women perform their trips, specifically Only-Women Transportation in Mexico City, whose implementation was created to protect women from assaults while traveling on public transport; however there is evidence that the service is not fulfilling that purpose. In this paper the results arising from the application of the technique of focus groups, which allowed to obtain the perceptions of service satisfaction for women, in relation to three factors: seat availability, coverage and aggressions. In addition, the originated emotions in women because of the levels of service satisfaction were obtained, and a scale for evaluation was proposed. 
format Artículo
publishedVersion
author Romero-Torres, Javier
Sánchez, Noé Gaspar
Lara, Eduardo Bautista
author_facet Romero-Torres, Javier
Sánchez, Noé Gaspar
Lara, Eduardo Bautista
author_sort Romero-Torres, Javier
title Perception of satisfaction from women-only public transportation
title_short Perception of satisfaction from women-only public transportation
title_full Perception of satisfaction from women-only public transportation
title_fullStr Perception of satisfaction from women-only public transportation
title_full_unstemmed Perception of satisfaction from women-only public transportation
title_sort perception of satisfaction from women-only public transportation
publisher Facultad de Filosofía y Letras, Universidad de Buenos Aires
publishDate 2016
url https://revistascientificas.filo.uba.ar/index.php/rtt/article/view/2856
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=transter&d=2856_oai
work_keys_str_mv AT romerotorresjavier perceptionofsatisfactionfromwomenonlypublictransportation
AT sancheznoegaspar perceptionofsatisfactionfromwomenonlypublictransportation
AT laraeduardobautista perceptionofsatisfactionfromwomenonlypublictransportation
AT romerotorresjavier percepciondelasatisfacciondelservicioeneltransportepublicosoloparamujeres
AT sancheznoegaspar percepciondelasatisfacciondelservicioeneltransportepublicosoloparamujeres
AT laraeduardobautista percepciondelasatisfacciondelservicioeneltransportepublicosoloparamujeres
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