ERROR PERCEPTION IN ARGENTINE HEALTH CENTERS: THE INFLUENCE OF AN INTERNATIONAL QUALITY ACCREDITATION
UN 2030 Agenda and OECD Principles of Corporate Governance encourage medicine to improve the quality and safety of patients. This is achieved, in part, through an improvement in the organizational culture driven by international accreditations. A key aspect is to understand error as a systemic proce...
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| Formato: | Artículo publishedVersion Artículo revisado por pares |
| Lenguaje: | Español |
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Instituto de Investigación en Administración, Contabilidad y Métodos Cuantitativos para la Gestión
2018
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| Acceso en línea: | https://ojs.economicas.uba.ar/metodosexperimentales/article/view/1653 https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=metodosex&d=1653_oai |
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| Sumario: | UN 2030 Agenda and OECD Principles of Corporate Governance encourage medicine to improve the quality and safety of patients. This is achieved, in part, through an improvement in the organizational culture driven by international accreditations. A key aspect is to understand error as a systemic process.To counteract latent failures and the traditional belief of personal error should be working with actions in conjunction with other professions to improve the safety culture through awareness and reinforcement programs. International accreditation as the Joint Commission International (JCI) helps boost the movement that must be measured regularly through validated questionnaires, such as the Hospital Survey on Patient Safety Culture (HSOPSC) and the Safety Attitudes Questionnaire (SAQ).The study is mixed, not experimental, comparative, transversal and descriptive, between the two organizations accredited in Argentina and a non-accredited health center. The quantitative data were collected through the HSOPSC questionnaire in the three dimensions related to the perception of error. The result was then compared with the SAQ questionnaire used by one of the accredited centers. The data was supported by interviews with personnel in charge of accreditations in health centers.The results reflect that accreditation is part of a larger process and serves as an initial impulse. At the same time, it does not necessarily imply an improvement in the answers obtained in the dimensions studied during the first years, due to the increase in the awareness of the personnel. There is an increase in the detection of the upper management support and the frequency with which errors are reported, based on a considerable improvement in the dimension that measures the non-punitive response to errors. |
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