ERROR PERCEPTION IN ARGENTINE HEALTH CENTERS: THE INFLUENCE OF AN INTERNATIONAL QUALITY ACCREDITATION

UN 2030 Agenda and OECD Principles of Corporate Governance encourage medicine to improve the quality and safety of patients. This is achieved, in part, through an improvement in the organizational culture driven by international accreditations. A key aspect is to understand error as a systemic proce...

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Autor principal: Torreblanca, Julián
Formato: Artículo publishedVersion Artículo revisado por pares
Lenguaje:Español
Publicado: Instituto de Investigación en Administración, Contabilidad y Métodos Cuantitativos para la Gestión 2018
Materias:
Error sistémico
JCI
Argentina
Cultura de Seguridad
Systemic error
Safety Culture
Acceso en línea:https://ojs.economicas.uba.ar/metodosexperimentales/article/view/1653
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=metodosex&d=1653_oai
Aporte de:
Repositorio Digital de la Universidad de Buenos Aires (UBA) de Universidad de Buenos Aires
id I28-R145-1653_oai
record_format dspace
institution Universidad de Buenos Aires
institution_str I-28
repository_str R-145
collection Repositorio Digital de la Universidad de Buenos Aires (UBA)
language Español
orig_language_str_mv spa
topic Error sistémico
JCI
Argentina
Cultura de Seguridad
Systemic error
JCI
Argentina
Safety Culture
spellingShingle Error sistémico
JCI
Argentina
Cultura de Seguridad
Systemic error
JCI
Argentina
Safety Culture
Torreblanca, Julián
ERROR PERCEPTION IN ARGENTINE HEALTH CENTERS: THE INFLUENCE OF AN INTERNATIONAL QUALITY ACCREDITATION
topic_facet Error sistémico
JCI
Argentina
Cultura de Seguridad
Systemic error
JCI
Argentina
Safety Culture
description UN 2030 Agenda and OECD Principles of Corporate Governance encourage medicine to improve the quality and safety of patients. This is achieved, in part, through an improvement in the organizational culture driven by international accreditations. A key aspect is to understand error as a systemic process.To counteract latent failures and the traditional belief of personal error should be working with actions in conjunction with other professions to improve the safety culture through awareness and reinforcement programs. International accreditation as the Joint Commission International (JCI) helps boost the movement that must be measured regularly through validated questionnaires, such as the Hospital Survey on Patient Safety Culture (HSOPSC) and the Safety Attitudes Questionnaire (SAQ).The study is mixed, not experimental, comparative, transversal and descriptive, between the two organizations accredited in Argentina and a non-accredited health center. The quantitative data were collected through the HSOPSC questionnaire in the three dimensions related to the perception of error. The result was then compared with the SAQ questionnaire used by one of the accredited centers. The data was supported by interviews with personnel in charge of accreditations in health centers.The results reflect that accreditation is part of a larger process and serves as an initial impulse. At the same time, it does not necessarily imply an improvement in the answers obtained in the dimensions studied during the first years, due to the increase in the awareness of the personnel. There is an increase in the detection of the upper management support and the frequency with which errors are reported, based on a considerable improvement in the dimension that measures the non-punitive response to errors.
format Artículo
publishedVersion
Artículo revisado por pares
author Torreblanca, Julián
author_facet Torreblanca, Julián
author_sort Torreblanca, Julián
title ERROR PERCEPTION IN ARGENTINE HEALTH CENTERS: THE INFLUENCE OF AN INTERNATIONAL QUALITY ACCREDITATION
title_short ERROR PERCEPTION IN ARGENTINE HEALTH CENTERS: THE INFLUENCE OF AN INTERNATIONAL QUALITY ACCREDITATION
title_full ERROR PERCEPTION IN ARGENTINE HEALTH CENTERS: THE INFLUENCE OF AN INTERNATIONAL QUALITY ACCREDITATION
title_fullStr ERROR PERCEPTION IN ARGENTINE HEALTH CENTERS: THE INFLUENCE OF AN INTERNATIONAL QUALITY ACCREDITATION
title_full_unstemmed ERROR PERCEPTION IN ARGENTINE HEALTH CENTERS: THE INFLUENCE OF AN INTERNATIONAL QUALITY ACCREDITATION
title_sort error perception in argentine health centers: the influence of an international quality accreditation
publisher Instituto de Investigación en Administración, Contabilidad y Métodos Cuantitativos para la Gestión
publishDate 2018
url https://ojs.economicas.uba.ar/metodosexperimentales/article/view/1653
https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=metodosex&d=1653_oai
work_keys_str_mv AT torreblancajulian errorperceptioninargentinehealthcenterstheinfluenceofaninternationalqualityaccreditation
AT torreblancajulian percepciondelerrorencentrosdesaludargentinoslainfluenciadeunaacreditacioninternacionalencalidad
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spelling I28-R145-1653_oai2025-02-11 Torreblanca, Julián 2018-12-01 UN 2030 Agenda and OECD Principles of Corporate Governance encourage medicine to improve the quality and safety of patients. This is achieved, in part, through an improvement in the organizational culture driven by international accreditations. A key aspect is to understand error as a systemic process.To counteract latent failures and the traditional belief of personal error should be working with actions in conjunction with other professions to improve the safety culture through awareness and reinforcement programs. International accreditation as the Joint Commission International (JCI) helps boost the movement that must be measured regularly through validated questionnaires, such as the Hospital Survey on Patient Safety Culture (HSOPSC) and the Safety Attitudes Questionnaire (SAQ).The study is mixed, not experimental, comparative, transversal and descriptive, between the two organizations accredited in Argentina and a non-accredited health center. The quantitative data were collected through the HSOPSC questionnaire in the three dimensions related to the perception of error. The result was then compared with the SAQ questionnaire used by one of the accredited centers. The data was supported by interviews with personnel in charge of accreditations in health centers.The results reflect that accreditation is part of a larger process and serves as an initial impulse. At the same time, it does not necessarily imply an improvement in the answers obtained in the dimensions studied during the first years, due to the increase in the awareness of the personnel. There is an increase in the detection of the upper management support and the frequency with which errors are reported, based on a considerable improvement in the dimension that measures the non-punitive response to errors. Tanto la Agenda 2030 de la ONU, como los Principios de Gobierno Corporativo de la OCDE impulsan a la medicina a mejorar la calidad y seguridad de los pacientes. Esto se logra, en parte, mediante una mejora en la cultura organizacional impulsada por acreditaciones internacionales. Un aspecto clave, es entender al error como proceso sistémico.Para contrarrestar fallos latentes y la creencia tradicional del error personal se debe trabajar con acciones en conjunto con otras profesiones para mejorar la cultura de seguridad mediante programas de concientización y refuerzo. La acreditación internacional en calidad de la Joint Commission International (JCI) ayuda a impulsar el movimiento que debe ser medido regularmente mediante cuestionarios validados, como el Hospital Survey on Patient Safety Culture (HSOPSC) y el Safety Attitudes Questionnaire (SAQ).El estudio es mixto, no experimental, comparativo, transversal, de carácter descriptivo, entre las dos organizaciones acreditadas en la Argentina y un centro de salud no acreditado. Los datos cuantitativos fueron recolectados mediante el cuestionario HSOPSC en las tres dimensiones relacionadas con la percepción del error. Luego se comparó el resultado con el cuestionario SAQ que utiliza uno de los centros acreditados. Los datos fueron respaldados por entrevistas al personal encargado de las acreditaciones en los centros de salud.Los resultados reflejan que la acreditación es parte de un proceso mayor y sirve como impulso inicial. A su vez, no implica necesariamente una mejora en las respuestas obtenidas en las dimensiones estudiadas durante los primeros años, debido al aumento en la concientización del personal. Si se destaca un aumento en la detección del apoyo de la dirección y de la frecuencia con que se reportan errores, basados en una mejora considerable en la dimensión que mide la respuesta no punitiva a los errores. application/pdf https://ojs.economicas.uba.ar/metodosexperimentales/article/view/1653 spa Instituto de Investigación en Administración, Contabilidad y Métodos Cuantitativos para la Gestión https://ojs.economicas.uba.ar/metodosexperimentales/article/view/1653/2339 Revista de Investigación Interdisciplinaria en Métodos Experimentales; Vol. 1 Núm. 6 (2017): Revista de Investigación Interdisciplinaria en Métodos Experimentales Año 6 Volumen 1 - 2017; 32-54 2314-1123 2314-1115 Error sistémico JCI Argentina Cultura de Seguridad Systemic error JCI Argentina Safety Culture ERROR PERCEPTION IN ARGENTINE HEALTH CENTERS: THE INFLUENCE OF AN INTERNATIONAL QUALITY ACCREDITATION PERCEPCIÓN DEL ERROR EN CENTROS DE SALUD ARGENTINOS: LA INFLUENCIA DE UNA ACREDITACIÓN INTERNACIONAL EN CALIDAD info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artículo revisado por pares https://repositoriouba.sisbi.uba.ar/gsdl/cgi-bin/library.cgi?a=d&c=metodosex&d=1653_oai

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