Digital government for e-government service quality: a literature review
This investigation aims to synthesize related work in the field of e-Government service quality. The method is based on a qualitative approach in two steps: 1) Identification of related articles on e-Government service quality and 2) Content analysis of these articles. The findings show an integrati...
Guardado en:
| Autores principales: | , |
|---|---|
| Lenguaje: | Inglés |
| Publicado: |
National University of Ireland Galway
2020
|
| Materias: | |
| Acceso en línea: | http://repositoriodigital.uns.edu.ar/handle/123456789/4773 |
| Aporte de: |
| Sumario: | This investigation aims to synthesize related work in the field of e-Government service quality. The method is based on a qualitative approach in two steps: 1) Identification of related articles on e-Government service quality and 2) Content analysis of these articles. The findings show an integrative view of 48 articles, classified in 28 investigations, which propose competitive models to assess e-Government service quality as a final
dependent variable composed of different independent variables. The relevance of this work relies on an integrative view of these models that hardly existed before in the literature |
|---|