Digital government for e-government service quality: a literature review

This investigation aims to synthesize related work in the field of e-Government service quality. The method is based on a qualitative approach in two steps: 1) Identification of related articles on e-Government service quality and 2) Content analysis of these articles. The findings show an integrati...

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Detalles Bibliográficos
Autores principales: Arias, María Isabel, Maçada, Antonio Carlos Gastaud
Lenguaje:Inglés
Publicado: National University of Ireland Galway 2020
Materias:
E-government
Digital Government
Public service quality
Servicio público
ICEGOV
Acceso en línea:http://repositoriodigital.uns.edu.ar/handle/123456789/4773
Aporte de:
Repositorio Institucional Universidad Nacional del Sur (UNS) de Universidad Nacional del Sur
id I20-R126123456789-4773
record_format dspace
institution Universidad Nacional del Sur
institution_str I-20
repository_str R-126
collection Repositorio Institucional Universidad Nacional del Sur (UNS)
language Inglés
orig_language_str_mv eng
topic E-government
Digital Government
Public service quality
Servicio público
ICEGOV
spellingShingle E-government
Digital Government
Public service quality
Servicio público
ICEGOV
Arias, María Isabel
Maçada, Antonio Carlos Gastaud
Digital government for e-government service quality: a literature review
topic_facet E-government
Digital Government
Public service quality
Servicio público
ICEGOV
description This investigation aims to synthesize related work in the field of e-Government service quality. The method is based on a qualitative approach in two steps: 1) Identification of related articles on e-Government service quality and 2) Content analysis of these articles. The findings show an integrative view of 48 articles, classified in 28 investigations, which propose competitive models to assess e-Government service quality as a final dependent variable composed of different independent variables. The relevance of this work relies on an integrative view of these models that hardly existed before in the literature
author Arias, María Isabel
Maçada, Antonio Carlos Gastaud
author_facet Arias, María Isabel
Maçada, Antonio Carlos Gastaud
author_sort Arias, María Isabel
title Digital government for e-government service quality: a literature review
title_short Digital government for e-government service quality: a literature review
title_full Digital government for e-government service quality: a literature review
title_fullStr Digital government for e-government service quality: a literature review
title_full_unstemmed Digital government for e-government service quality: a literature review
title_sort digital government for e-government service quality: a literature review
publisher National University of Ireland Galway
publishDate 2020
url http://repositoriodigital.uns.edu.ar/handle/123456789/4773
work_keys_str_mv AT ariasmariaisabel digitalgovernmentforegovernmentservicequalityaliteraturereview
AT macadaantoniocarlosgastaud digitalgovernmentforegovernmentservicequalityaliteraturereview
bdutipo_str Repositorios
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