Digital government for e-government service quality: a literature review
This investigation aims to synthesize related work in the field of e-Government service quality. The method is based on a qualitative approach in two steps: 1) Identification of related articles on e-Government service quality and 2) Content analysis of these articles. The findings show an integrati...
Guardado en:
| Autores principales: | , |
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| Lenguaje: | Inglés |
| Publicado: |
National University of Ireland Galway
2020
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| Materias: | |
| Acceso en línea: | http://repositoriodigital.uns.edu.ar/handle/123456789/4773 |
| Aporte de: |
| id |
I20-R126123456789-4773 |
|---|---|
| record_format |
dspace |
| institution |
Universidad Nacional del Sur |
| institution_str |
I-20 |
| repository_str |
R-126 |
| collection |
Repositorio Institucional Universidad Nacional del Sur (UNS) |
| language |
Inglés |
| orig_language_str_mv |
eng |
| topic |
E-government Digital Government Public service quality Servicio público ICEGOV |
| spellingShingle |
E-government Digital Government Public service quality Servicio público ICEGOV Arias, María Isabel Maçada, Antonio Carlos Gastaud Digital government for e-government service quality: a literature review |
| topic_facet |
E-government Digital Government Public service quality Servicio público ICEGOV |
| description |
This investigation aims to synthesize related work in the field of e-Government service quality. The method is based on a qualitative approach in two steps: 1) Identification of related articles on e-Government service quality and 2) Content analysis of these articles. The findings show an integrative view of 48 articles, classified in 28 investigations, which propose competitive models to assess e-Government service quality as a final
dependent variable composed of different independent variables. The relevance of this work relies on an integrative view of these models that hardly existed before in the literature |
| author |
Arias, María Isabel Maçada, Antonio Carlos Gastaud |
| author_facet |
Arias, María Isabel Maçada, Antonio Carlos Gastaud |
| author_sort |
Arias, María Isabel |
| title |
Digital government for e-government service quality: a literature review |
| title_short |
Digital government for e-government service quality: a literature review |
| title_full |
Digital government for e-government service quality: a literature review |
| title_fullStr |
Digital government for e-government service quality: a literature review |
| title_full_unstemmed |
Digital government for e-government service quality: a literature review |
| title_sort |
digital government for e-government service quality: a literature review |
| publisher |
National University of Ireland Galway |
| publishDate |
2020 |
| url |
http://repositoriodigital.uns.edu.ar/handle/123456789/4773 |
| work_keys_str_mv |
AT ariasmariaisabel digitalgovernmentforegovernmentservicequalityaliteraturereview AT macadaantoniocarlosgastaud digitalgovernmentforegovernmentservicequalityaliteraturereview |
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Repositorios |
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1764820505385238530 |