Are we providing service quality with is? Em-pirical evidence from the justice system of two developing countries

Little is known about Information and Communication Technologies for Development (ICT4D) im-pacts in Latin America justice system and few theoretical advances were done on this topic. This pa-per aims to propose a model grounded in Task-Technology Fit theory and explore its rationality in the justic...

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Detalles Bibliográficos
Autores principales: Arias, María Isabel, Maçada, Antonio Carlos Gastaud, Mallmann, Gabriela
Lenguaje:Inglés
Publicado: University of portsmouth 2020
Materias:
ICT4D
Justice system
Developing countries
Public service quality
ECIS
Acceso en línea:http://repositoriodigital.uns.edu.ar/handle/123456789/4772
Aporte de:
Repositorio Institucional Universidad Nacional del Sur (UNS) de Universidad Nacional del Sur
id I20-R126123456789-4772
record_format dspace
institution Universidad Nacional del Sur
institution_str I-20
repository_str R-126
collection Repositorio Institucional Universidad Nacional del Sur (UNS)
language Inglés
orig_language_str_mv eng
topic ICT4D
Justice system
Developing countries
Public service quality
ECIS
spellingShingle ICT4D
Justice system
Developing countries
Public service quality
ECIS
Arias, María Isabel
Maçada, Antonio Carlos Gastaud
Mallmann, Gabriela
Are we providing service quality with is? Em-pirical evidence from the justice system of two developing countries
topic_facet ICT4D
Justice system
Developing countries
Public service quality
ECIS
description Little is known about Information and Communication Technologies for Development (ICT4D) im-pacts in Latin America justice system and few theoretical advances were done on this topic. This pa-per aims to propose a model grounded in Task-Technology Fit theory and explore its rationality in the justice system of two developing countries: Brazil and Argentina. Interviews with public managers and employees were conducted, and content analysis was applied to examine ICT4D impact on individual performance and public service quality. Our research makes several contributions by proposing a model on how ICT4D intervention can be assessed in an application area like the justice system. We examine the effectiveness of two national ICT4D endeavours, represented by the electronic lawsuit, thus showing how government can lead successful ICT4D implementations in developing countries. The practical value of this research rests on clarifying how ICT4D impacts public employees’ perfor-mance and public service quality. The results should help managers reduce gaps between policy and design of electronic lawsuits, thus guiding ICT4D endeavours by practitioners in other developing countries.
author Arias, María Isabel
Maçada, Antonio Carlos Gastaud
Mallmann, Gabriela
author_facet Arias, María Isabel
Maçada, Antonio Carlos Gastaud
Mallmann, Gabriela
author_sort Arias, María Isabel
title Are we providing service quality with is? Em-pirical evidence from the justice system of two developing countries
title_short Are we providing service quality with is? Em-pirical evidence from the justice system of two developing countries
title_full Are we providing service quality with is? Em-pirical evidence from the justice system of two developing countries
title_fullStr Are we providing service quality with is? Em-pirical evidence from the justice system of two developing countries
title_full_unstemmed Are we providing service quality with is? Em-pirical evidence from the justice system of two developing countries
title_sort are we providing service quality with is? em-pirical evidence from the justice system of two developing countries
publisher University of portsmouth
publishDate 2020
url http://repositoriodigital.uns.edu.ar/handle/123456789/4772
work_keys_str_mv AT ariasmariaisabel areweprovidingservicequalitywithisempiricalevidencefromthejusticesystemoftwodevelopingcountries
AT macadaantoniocarlosgastaud areweprovidingservicequalitywithisempiricalevidencefromthejusticesystemoftwodevelopingcountries
AT mallmanngabriela areweprovidingservicequalitywithisempiricalevidencefromthejusticesystemoftwodevelopingcountries
bdutipo_str Repositorios
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