Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management

Understanding "governability" as an interaction process among government and society, the New Technologies of Information and Communications (NTICs) can contribute as a strategy of improvement and conversion in the type of communication between both actors. This article introduces concepts...

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Detalles Bibliográficos
Autores principales: Doberti, Juan, Pepe, María Laura, Larrosa, Mónica I., Crocco, Carla, Gabay, Gabriela, Hindi, Guillermo, Molina, Carlos, Paradela, Gonzalo
Formato: Objeto de conferencia
Lenguaje:Inglés
Publicado: 2016
Materias:
Ciencias Informáticas
e-government
Citizen Relationship Management (CiRM)
Customer Relationship Management (CRM)
Acceso en línea:http://sedici.unlp.edu.ar/handle/10915/56534
Aporte de:
SEDICI (UNLP) de Universidad Nacional de La Plata
id I19-R120-10915-56534
record_format dspace
institution Universidad Nacional de La Plata
institution_str I-19
repository_str R-120
collection SEDICI (UNLP)
language Inglés
topic Ciencias Informáticas
e-government
Citizen Relationship Management (CiRM)
Customer Relationship Management (CRM)
spellingShingle Ciencias Informáticas
e-government
Citizen Relationship Management (CiRM)
Customer Relationship Management (CRM)
Doberti, Juan
Pepe, María Laura
Larrosa, Mónica I.
Crocco, Carla
Gabay, Gabriela
Hindi, Guillermo
Molina, Carlos
Paradela, Gonzalo
Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
topic_facet Ciencias Informáticas
e-government
Citizen Relationship Management (CiRM)
Customer Relationship Management (CRM)
description Understanding "governability" as an interaction process among government and society, the New Technologies of Information and Communications (NTICs) can contribute as a strategy of improvement and conversion in the type of communication between both actors. This article introduces concepts referred to Customer Relationship Management applications turned into Citizen Relationship Management tools. The plus of a modeling of the multiplatforms functionalities that this solution offers and a protocol of implementation and system migration is a step forward in the achievement of obtaining an electronic government with civil democratic interaction and transparency in the management. The idea of a Platform of Citizen Interaction that auspice as a repository of the communication between public and civil entities allows having a unique and centralized database capable of being segmented of different ways to attend to a great diversity of subject matters.
format Objeto de conferencia
Objeto de conferencia
author Doberti, Juan
Pepe, María Laura
Larrosa, Mónica I.
Crocco, Carla
Gabay, Gabriela
Hindi, Guillermo
Molina, Carlos
Paradela, Gonzalo
author_facet Doberti, Juan
Pepe, María Laura
Larrosa, Mónica I.
Crocco, Carla
Gabay, Gabriela
Hindi, Guillermo
Molina, Carlos
Paradela, Gonzalo
author_sort Doberti, Juan
title Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title_short Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title_full Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title_fullStr Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title_full_unstemmed Platform of Citizen Interaction: the contribution to the governability of New TIC´s and Citizen Relational Management
title_sort platform of citizen interaction: the contribution to the governability of new tic´s and citizen relational management
publishDate 2016
url http://sedici.unlp.edu.ar/handle/10915/56534
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