An integrated improvement framework for sharing assessment lessons learned

Nowadays, an increasing number of companies are using process improvement models as a mean to improve the quality of their processes and therefore the quality of their products and services. Although various improvement frameworks exist that provide organizations with aids in their respective proces...

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Autores principales: Rubio, Diego Martín, Andriano, Natalia Valeria, Ruiz de Mendarozqueta, Alvaro, Bartó, Carlos
Formato: Objeto de conferencia
Lenguaje:Inglés
Publicado: 2008
Materias:
Acceso en línea:http://sedici.unlp.edu.ar/handle/10915/21964
Aporte de:
id I19-R120-10915-21964
record_format dspace
institution Universidad Nacional de La Plata
institution_str I-19
repository_str R-120
collection SEDICI (UNLP)
language Inglés
topic Ciencias Informáticas
process improvement
assessments
Frameworks
spellingShingle Ciencias Informáticas
process improvement
assessments
Frameworks
Rubio, Diego Martín
Andriano, Natalia Valeria
Ruiz de Mendarozqueta, Alvaro
Bartó, Carlos
An integrated improvement framework for sharing assessment lessons learned
topic_facet Ciencias Informáticas
process improvement
assessments
Frameworks
description Nowadays, an increasing number of companies are using process improvement models as a mean to improve the quality of their processes and therefore the quality of their products and services. Although various improvement frameworks exist that provide organizations with aids in their respective process improvement programs, there is a lack of synergy between organizations using similar frameworks. In this paper we propose an improvement framework that uses the University as an independent collector to integrate the results of improvement efforts and provide analyzed information and resulting artifacts to relevant stakeholders. Since many organizations are currently using multiple models for process improvement, the framework proposed was designed to support multi model information. It also provides an expanded set of data by incorporating the results from all process improvement assessments regardless of the assessment method used. In particular, informal assessments which are usually not included on analyses, proved to be a useful way of obtaining information related to the learning experience that companies undergo in their process improvement journey Initial results of its usage are presented, including the analysis of 40 assessments. Finally, common errors and risk-prone areas are highlighted and the products and services being developed on those key areas are presented (e.g. e-learning material, implementation guidelines, etc)
format Objeto de conferencia
Objeto de conferencia
author Rubio, Diego Martín
Andriano, Natalia Valeria
Ruiz de Mendarozqueta, Alvaro
Bartó, Carlos
author_facet Rubio, Diego Martín
Andriano, Natalia Valeria
Ruiz de Mendarozqueta, Alvaro
Bartó, Carlos
author_sort Rubio, Diego Martín
title An integrated improvement framework for sharing assessment lessons learned
title_short An integrated improvement framework for sharing assessment lessons learned
title_full An integrated improvement framework for sharing assessment lessons learned
title_fullStr An integrated improvement framework for sharing assessment lessons learned
title_full_unstemmed An integrated improvement framework for sharing assessment lessons learned
title_sort integrated improvement framework for sharing assessment lessons learned
publishDate 2008
url http://sedici.unlp.edu.ar/handle/10915/21964
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