Evolução Diferencial Discreta para Programação de Turnos de Trabalho

In this paper a model was developed to solve the shift scheduling problem with application in a Call Center company. This is a complex optimization problem due to the large number of restrictions and requirements. The shift scheduling problem for 5 weeks was divided into two problems: determining s...

Descripción completa

Guardado en:
Detalles Bibliográficos
Autores principales: Leal do Rosário, Raimundo Ronilson, Olandoski Barboza, Angela, Antunes de Souza, Rosely, Coelho, Antônio Sérgio
Formato: Objeto de conferencia
Lenguaje:Portugués
Publicado: 2011
Materias:
Ciencias Informáticas
Discrete Differential Evolution
Shift scheduling
Assigning
Optimization
Acceso en línea:http://sedici.unlp.edu.ar/handle/10915/139344
https://40jaiio.sadio.org.ar/sites/default/files/T2011/SIO/930.pdf
Aporte de:
SEDICI (UNLP) de Universidad Nacional de La Plata
id I19-R120-10915-139344
record_format dspace
institution Universidad Nacional de La Plata
institution_str I-19
repository_str R-120
collection SEDICI (UNLP)
language Portugués
topic Ciencias Informáticas
Discrete Differential Evolution
Shift scheduling
Assigning
Optimization
spellingShingle Ciencias Informáticas
Discrete Differential Evolution
Shift scheduling
Assigning
Optimization
Leal do Rosário, Raimundo Ronilson
Olandoski Barboza, Angela
Antunes de Souza, Rosely
Coelho, Antônio Sérgio
Evolução Diferencial Discreta para Programação de Turnos de Trabalho
topic_facet Ciencias Informáticas
Discrete Differential Evolution
Shift scheduling
Assigning
Optimization
description In this paper a model was developed to solve the shift scheduling problem with application in a Call Center company. This is a complex optimization problem due to the large number of restrictions and requirements. The shift scheduling problem for 5 weeks was divided into two problems: determining shifts for one week; assigning these shifts to employees for a period five weeks. For solving both problems was used Discrete Differential Evolution (EDD). The main objectives are: to optimize the number of telephone operators and the variation between times of arrival of these. The results of the EDD for the first problem were compared with those of a mathematical model of ILP and found that the results are equal to optimal or close to optimal. For the second problem we found the optimal result for the function considered the most important of the function bi-objective.
format Objeto de conferencia
Objeto de conferencia
author Leal do Rosário, Raimundo Ronilson
Olandoski Barboza, Angela
Antunes de Souza, Rosely
Coelho, Antônio Sérgio
author_facet Leal do Rosário, Raimundo Ronilson
Olandoski Barboza, Angela
Antunes de Souza, Rosely
Coelho, Antônio Sérgio
author_sort Leal do Rosário, Raimundo Ronilson
title Evolução Diferencial Discreta para Programação de Turnos de Trabalho
title_short Evolução Diferencial Discreta para Programação de Turnos de Trabalho
title_full Evolução Diferencial Discreta para Programação de Turnos de Trabalho
title_fullStr Evolução Diferencial Discreta para Programação de Turnos de Trabalho
title_full_unstemmed Evolução Diferencial Discreta para Programação de Turnos de Trabalho
title_sort evolução diferencial discreta para programação de turnos de trabalho
publishDate 2011
url http://sedici.unlp.edu.ar/handle/10915/139344
https://40jaiio.sadio.org.ar/sites/default/files/T2011/SIO/930.pdf
work_keys_str_mv AT lealdorosarioraimundoronilson evolucaodiferencialdiscretaparaprogramacaodeturnosdetrabalho
AT olandoskibarbozaangela evolucaodiferencialdiscretaparaprogramacaodeturnosdetrabalho
AT antunesdesouzarosely evolucaodiferencialdiscretaparaprogramacaodeturnosdetrabalho
AT coelhoantoniosergio evolucaodiferencialdiscretaparaprogramacaodeturnosdetrabalho
bdutipo_str Repositorios
_version_ 1764820457554444289

Ejemplares similares