Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context

The Phone Line 148 (in spanish, Centro de Atencion Integral Telefonica-linea 148, CAIT) of the de Government of Province of Buenos Aires (Argentina) is the telephone communication channel with citizens for consultations about general provincial procedures. During the COVID-19 pandemic, the phone lin...

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Detalles Bibliográficos
Autores principales: Díaz, Francisco Javier, D'Agostino, Sandra, Molinari, Lía Hebe, Osorio, Alejandra, Amadeo, Ana Paola, Vaena, Rubén Abel
Formato: Objeto de conferencia
Lenguaje:Inglés
Publicado: 2020
Materias:
Informática
Moodle
virtual community
call center
pandemic
Acceso en línea:http://sedici.unlp.edu.ar/handle/10915/137542
Aporte de:
SEDICI (UNLP) de Universidad Nacional de La Plata

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