Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context

The Phone Line 148 (in spanish, Centro de Atencion Integral Telefonica-linea 148, CAIT) of the de Government of Province of Buenos Aires (Argentina) is the telephone communication channel with citizens for consultations about general provincial procedures. During the COVID-19 pandemic, the phone lin...

Descripción completa

Guardado en:
Detalles Bibliográficos
Autores principales: Díaz, Francisco Javier, D'Agostino, Sandra, Molinari, Lía Hebe, Osorio, Alejandra, Amadeo, Ana Paola, Vaena, Rubén Abel
Formato: Objeto de conferencia
Lenguaje:Inglés
Publicado: 2020
Materias:
Informática
Moodle
virtual community
call center
pandemic
Acceso en línea:http://sedici.unlp.edu.ar/handle/10915/137542
Aporte de:
SEDICI (UNLP) de Universidad Nacional de La Plata
id I19-R120-10915-137542
record_format dspace
institution Universidad Nacional de La Plata
institution_str I-19
repository_str R-120
collection SEDICI (UNLP)
language Inglés
topic Informática
Moodle
virtual community
call center
pandemic
spellingShingle Informática
Moodle
virtual community
call center
pandemic
Díaz, Francisco Javier
D'Agostino, Sandra
Molinari, Lía Hebe
Osorio, Alejandra
Amadeo, Ana Paola
Vaena, Rubén Abel
Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
topic_facet Informática
Moodle
virtual community
call center
pandemic
description The Phone Line 148 (in spanish, Centro de Atencion Integral Telefonica-linea 148, CAIT) of the de Government of Province of Buenos Aires (Argentina) is the telephone communication channel with citizens for consultations about general provincial procedures. During the COVID-19 pandemic, the phone line 148 is one of the first contacts between a person that believes to be infected and the Health Care System. It is the principal place of the registry of suspected cases of infection and close contact cases. In addition, it provides general information about situations related to the pandemic. The use of a virtual learning tool as Moodle, facilitated the formation of a community to establish a uniform discourse before citizens and guarantee immediate communication in the face of new guidelines or emerging situations.
format Objeto de conferencia
Objeto de conferencia
author Díaz, Francisco Javier
D'Agostino, Sandra
Molinari, Lía Hebe
Osorio, Alejandra
Amadeo, Ana Paola
Vaena, Rubén Abel
author_facet Díaz, Francisco Javier
D'Agostino, Sandra
Molinari, Lía Hebe
Osorio, Alejandra
Amadeo, Ana Paola
Vaena, Rubén Abel
author_sort Díaz, Francisco Javier
title Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title_short Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title_full Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title_fullStr Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title_full_unstemmed Using virtual learning environment in a call center for effective responses in COVID-19 pandemic context
title_sort using virtual learning environment in a call center for effective responses in covid-19 pandemic context
publishDate 2020
url http://sedici.unlp.edu.ar/handle/10915/137542
work_keys_str_mv AT diazfranciscojavier usingvirtuallearningenvironmentinacallcenterforeffectiveresponsesincovid19pandemiccontext
AT dagostinosandra usingvirtuallearningenvironmentinacallcenterforeffectiveresponsesincovid19pandemiccontext
AT molinariliahebe usingvirtuallearningenvironmentinacallcenterforeffectiveresponsesincovid19pandemiccontext
AT osorioalejandra usingvirtuallearningenvironmentinacallcenterforeffectiveresponsesincovid19pandemiccontext
AT amadeoanapaola usingvirtuallearningenvironmentinacallcenterforeffectiveresponsesincovid19pandemiccontext
AT vaenarubenabel usingvirtuallearningenvironmentinacallcenterforeffectiveresponsesincovid19pandemiccontext
bdutipo_str Repositorios
_version_ 1764820457080487940

Ejemplares similares