Estudio sobre la satisfacción de los usuarios de una biblioteca hospitalaria
To know the opinion of the users of the Hospital Puerta de Hierro Library with regard to services offered. Development: Observational, cross-sectional study performed in 2002, with a 28 questions questionnaire: 5 closed queries, 3 open queries and 20 general questions, following Likert scale with a...
Guardado en:
| Autores principales: | , , |
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| Formato: | Artículo Artículo revisado por pares publishedVersion |
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Ediciones Complutense
2008
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| Acceso en línea: | https://revistas.ucm.es/index.php/RGID/article/view/RGID0707220063A http://biblioteca.clacso.edu.ar/gsdl/cgi-bin/library.cgi?a=d&c=es/es-019&d=article10221oai |
| Aporte de: |
| id |
I16-R122-article10221oai |
|---|---|
| record_format |
dspace |
| institution |
Consejo Latinoamericano de Ciencias Sociales |
| institution_str |
I-16 |
| repository_str |
R-122 |
| collection |
Red de Bibliotecas Virtuales de Ciencias Sociales (CLACSO) |
| topic |
Total Quality management; Libraries; Hospital; Patient satisfaction; Questionnaires |
| spellingShingle |
Total Quality management; Libraries; Hospital; Patient satisfaction; Questionnaires Escudero-gómez, Cristina Solís-muñoz, Montserrat Alonso-durán, Margarita Estudio sobre la satisfacción de los usuarios de una biblioteca hospitalaria |
| topic_facet |
Total Quality management; Libraries; Hospital; Patient satisfaction; Questionnaires |
| description |
To know the opinion of the users of the Hospital Puerta de Hierro Library with regard to services offered. Development: Observational, cross-sectional study performed in 2002, with a 28 questions questionnaire: 5 closed queries, 3 open queries and 20 general questions, following Likert scale with a scoring from 1 (very poor) to 6 (very satisfactory). 106 questionnaires were collected. Professionalism and staff good manners are the more valued by the library users. The worst are the dimensions of the reading room scarce collection of journals and books on specialities and furniture. Physicians and other medical staff are the less satisfied professionals Conclusions: Library users have expressed a medium-high degree of satisfaction in regard to facilities while they expressed a low degree of satisfaction in regard to infrastructure, furniture and dimensions of the reading room. [ESCUDERO GÓMEZ, C. 2007. [Satisfaction of users in a University Hospital Library]. Revista General de información y documentación |
| format |
Artículo Artículo revisado por pares publishedVersion Artículo Artículo revisado por pares publishedVersion |
| author |
Escudero-gómez, Cristina Solís-muñoz, Montserrat Alonso-durán, Margarita |
| author_facet |
Escudero-gómez, Cristina Solís-muñoz, Montserrat Alonso-durán, Margarita |
| author_sort |
Escudero-gómez, Cristina |
| title |
Estudio sobre la satisfacción de los usuarios de una biblioteca hospitalaria |
| title_short |
Estudio sobre la satisfacción de los usuarios de una biblioteca hospitalaria |
| title_full |
Estudio sobre la satisfacción de los usuarios de una biblioteca hospitalaria |
| title_fullStr |
Estudio sobre la satisfacción de los usuarios de una biblioteca hospitalaria |
| title_full_unstemmed |
Estudio sobre la satisfacción de los usuarios de una biblioteca hospitalaria |
| title_sort |
estudio sobre la satisfacción de los usuarios de una biblioteca hospitalaria |
| publisher |
Ediciones Complutense |
| publishDate |
2008 |
| url |
https://revistas.ucm.es/index.php/RGID/article/view/RGID0707220063A http://biblioteca.clacso.edu.ar/gsdl/cgi-bin/library.cgi?a=d&c=es/es-019&d=article10221oai |
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AT escuderogomezcristina estudiosobrelasatisfacciondelosusuariosdeunabibliotecahospitalaria AT solismunozmontserrat estudiosobrelasatisfacciondelosusuariosdeunabibliotecahospitalaria AT alonsoduranmargarita estudiosobrelasatisfacciondelosusuariosdeunabibliotecahospitalaria |
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Repositorios |
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