Nuevas técnicas de estudios de usuario aplicadas a bibliotecas
Since its early stages, at the end of 70’s, O. S. Caja Madrid libraries has been progressively adapted to Society evolution (changes). Therefore, users research has been used as a worthy tool to fit the services that these libraries offer to its members. Throughout 2007, O. S. Caja Madrid has been a...
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| Formato: | Artículo Artículo revisado por pares publishedVersion |
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Ediciones Complutense
2008
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| Acceso en línea: | https://revistas.ucm.es/index.php/RGID/article/view/RGID0707220045A http://biblioteca.clacso.edu.ar/gsdl/cgi-bin/library.cgi?a=d&c=es/es-019&d=article10216oai |
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| Sumario: | Since its early stages, at the end of 70’s, O. S. Caja Madrid libraries has been progressively adapted to Society evolution (changes). Therefore, users research has been used as a worthy tool to fit the services that these libraries offer to its members. Throughout 2007, O. S. Caja Madrid has been a pioneering in Spain, in the use of “Mystery Shopper” (a pretended member) technique in this field, as an objective way of getting information about its quality libraries services. |
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