Service quality perceptions in higher education institutions: the case of a colombian university

Recognizing that higher education institutions (HEI) are currently competing aggressively through competitive advantages and high service quality, the assessment of the service quality is essential to provide information on the effectiveness of educational plans and improvement programs. This articl...

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Detalles Bibliográficos
Autor principal: Melchor, Madeline
Formato: article Artículo
Lenguaje:Inglés
Publicado: Universidad Icesi 2013
Materias:
FACULTAD DE CIENCIAS ADMINISTRATIVAS Y ECONÓMICAS
PRODUCCIÓN INTELECTUAL REGISTRADA - UNIVERSIDAD ICESI
EDUCACIÓN SUPERIOR
ALUMNOS
CALIDAD DE SERVICIO
CALIDAD
HIGHER EDUCATION
STUDENT SATISFACTION
SERVICE QUALITY
QUALITY FACTORS
Acceso en línea:http://hdl.handle.net/10906/68544
http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1525
http://biblioteca2.icesi.edu.co/cgi-olib/?infile=details.glu&loid=255943
http://biblioteca.clacso.edu.ar/gsdl/cgi-bin/library.cgi?a=d&c=co/co-008&d=1090668544oai
Aporte de:
Red de Bibliotecas Virtuales de Ciencias Sociales (CLACSO) de Consejo Latinoamericano de Ciencias Sociales
id I16-R122-1090668544oai
record_format dspace
institution Consejo Latinoamericano de Ciencias Sociales
institution_str I-16
repository_str R-122
collection Red de Bibliotecas Virtuales de Ciencias Sociales (CLACSO)
language Inglés
topic FACULTAD DE CIENCIAS ADMINISTRATIVAS Y ECONÓMICAS
PRODUCCIÓN INTELECTUAL REGISTRADA - UNIVERSIDAD ICESI
EDUCACIÓN SUPERIOR
ALUMNOS
CALIDAD DE SERVICIO
CALIDAD
HIGHER EDUCATION
STUDENT SATISFACTION
SERVICE QUALITY
QUALITY FACTORS
spellingShingle FACULTAD DE CIENCIAS ADMINISTRATIVAS Y ECONÓMICAS
PRODUCCIÓN INTELECTUAL REGISTRADA - UNIVERSIDAD ICESI
EDUCACIÓN SUPERIOR
ALUMNOS
CALIDAD DE SERVICIO
CALIDAD
HIGHER EDUCATION
STUDENT SATISFACTION
SERVICE QUALITY
QUALITY FACTORS
Melchor, Madeline
Service quality perceptions in higher education institutions: the case of a colombian university
topic_facet FACULTAD DE CIENCIAS ADMINISTRATIVAS Y ECONÓMICAS
PRODUCCIÓN INTELECTUAL REGISTRADA - UNIVERSIDAD ICESI
EDUCACIÓN SUPERIOR
ALUMNOS
CALIDAD DE SERVICIO
CALIDAD
HIGHER EDUCATION
STUDENT SATISFACTION
SERVICE QUALITY
QUALITY FACTORS
description Recognizing that higher education institutions (HEI) are currently competing aggressively through competitive advantages and high service quality, the assessment of the service quality is essential to provide information on the effectiveness of educational plans and improvement programs. This article presents a study which tests the 5Q¿s model proposed by Zineldin (2007), and examines the service quality factors that most impact on student satisfaction. Factor analysis and regression analysis showed significant variables in explaining student satisfaction as: trust developed toward the university and the academic program, and the perception they have of assessment techniques as a challenge to improve intellectual growth
format article
Artículo
article
Artículo
author Melchor, Madeline
author_facet Melchor, Madeline
author_sort Melchor, Madeline
title Service quality perceptions in higher education institutions: the case of a colombian university
title_short Service quality perceptions in higher education institutions: the case of a colombian university
title_full Service quality perceptions in higher education institutions: the case of a colombian university
title_fullStr Service quality perceptions in higher education institutions: the case of a colombian university
title_full_unstemmed Service quality perceptions in higher education institutions: the case of a colombian university
title_sort service quality perceptions in higher education institutions: the case of a colombian university
publisher Universidad Icesi
publishDate 2013
url http://hdl.handle.net/10906/68544
http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1525
http://biblioteca2.icesi.edu.co/cgi-olib/?infile=details.glu&loid=255943
http://biblioteca.clacso.edu.ar/gsdl/cgi-bin/library.cgi?a=d&c=co/co-008&d=1090668544oai
work_keys_str_mv AT melchormadeline servicequalityperceptionsinhighereducationinstitutionsthecaseofacolombianuniversity
AT melchormadeline percepcionessobrelacalidaddelservicioeninstitucionesdeeducacionsuperiorelcasodeunauniversidadcolombiana
bdutipo_str Repositorios
_version_ 1764820417744207872

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