FACTORS THAT INFLUENCE THE USER SATISFACTION OF PRIMARY HEALTH CARE LATIN AMERICAN: INTEGRATIVE REVIEW
Abstract Introduction: Customer satisfaction is understood as the degree of congruence that exists between the expectations of the user of an ideal health care and the perception of the service received. Objective: To determine the factors that influence in the satisfaction of primary health care La...
| Autores principales: | , , |
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| Formato: | Artículo revista |
| Lenguaje: | Español |
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Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC
2017
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| Acceso en línea: | https://revistas.unc.edu.ar/index.php/RSD/article/view/17698 |
| Aporte de: |
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I10-R360-article-17698 |
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ojs |
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Universidad Nacional de Córdoba |
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I-10 |
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R-360 |
| container_title_str |
Revista de Salud Pública |
| language |
Español |
| format |
Artículo revista |
| topic |
Patient Satisfaction Quality of Health Care Primary Health Care Satisfação do paciente qualidade dos cuidados de saúde cuidados de saúde primários Satisfacción del Paciente calidad de atención de salud atención primaria salud |
| spellingShingle |
Patient Satisfaction Quality of Health Care Primary Health Care Satisfação do paciente qualidade dos cuidados de saúde cuidados de saúde primários Satisfacción del Paciente calidad de atención de salud atención primaria salud Reynaldos-Grandón, Katiuska Lidice Javiera Achondo, Oisel Azolas-Valenzuela, Valentina FACTORS THAT INFLUENCE THE USER SATISFACTION OF PRIMARY HEALTH CARE LATIN AMERICAN: INTEGRATIVE REVIEW |
| topic_facet |
Patient Satisfaction Quality of Health Care Primary Health Care Satisfação do paciente qualidade dos cuidados de saúde cuidados de saúde primários Satisfacción del Paciente calidad de atención de salud atención primaria salud |
| author |
Reynaldos-Grandón, Katiuska Lidice Javiera Achondo, Oisel Azolas-Valenzuela, Valentina |
| author_facet |
Reynaldos-Grandón, Katiuska Lidice Javiera Achondo, Oisel Azolas-Valenzuela, Valentina |
| author_sort |
Reynaldos-Grandón, Katiuska Lidice |
| title |
FACTORS THAT INFLUENCE THE USER SATISFACTION OF PRIMARY HEALTH CARE LATIN AMERICAN: INTEGRATIVE REVIEW |
| title_short |
FACTORS THAT INFLUENCE THE USER SATISFACTION OF PRIMARY HEALTH CARE LATIN AMERICAN: INTEGRATIVE REVIEW |
| title_full |
FACTORS THAT INFLUENCE THE USER SATISFACTION OF PRIMARY HEALTH CARE LATIN AMERICAN: INTEGRATIVE REVIEW |
| title_fullStr |
FACTORS THAT INFLUENCE THE USER SATISFACTION OF PRIMARY HEALTH CARE LATIN AMERICAN: INTEGRATIVE REVIEW |
| title_full_unstemmed |
FACTORS THAT INFLUENCE THE USER SATISFACTION OF PRIMARY HEALTH CARE LATIN AMERICAN: INTEGRATIVE REVIEW |
| title_sort |
factors that influence the user satisfaction of primary health care latin american: integrative review |
| description |
Abstract Introduction: Customer satisfaction is understood as the degree of congruence that exists between the expectations of the user of an ideal health care and the perception of the service received. Objective: To determine the factors that influence in the satisfaction of primary health care Latin American users, between 2000 and 2016. Method:Bibliographical review carried out on October and November 2016, of articles related to user satisfaction in primary health care, obtained through booleans, and limitations such as the publication period, Spanish language and completes texts, in which 12 of ones are selected. Results: The studies contemplated were reviewed according to the objectives, factors influencing in user satisfaction, results and suggestions for improvement the plan in the first level of health care. The analysis considers chiefly countries like Chile and Colombia, including also Mexico, Peru and El Salvador. Conclusions: Becomes essential to stimulate the development of new studies that it integrate the factors influencing user satisfaction, not as an evaluation method per se, but as an instrument to create the bases for improvements in care effectively and considering the needs of the population, with the aim of providing solutions both to the expectations and real needs of patients / users. |
| publisher |
Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC |
| publishDate |
2017 |
| url |
https://revistas.unc.edu.ar/index.php/RSD/article/view/17698 |
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2024-09-03T22:26:30Z |
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I10-R360-article-176982025-04-03T12:06:21Z FACTORS THAT INFLUENCE THE USER SATISFACTION OF PRIMARY HEALTH CARE LATIN AMERICAN: INTEGRATIVE REVIEW Factores influyentes en la satisfacción usuaria de la Atención Primaria en Salud Latinoamericana: Revisión integradora. FATORES INFLUENTES NA SATISFAÇÃO DO USUÁRIO DA ATENÇÃO PRIMÁRIA NA SAÚ- DE DA AMÉRICA LATINA: REVISÃO INTEGRATIVA. Reynaldos-Grandón, Katiuska Lidice Javiera Achondo, Oisel Azolas-Valenzuela, Valentina Patient Satisfaction Quality of Health Care Primary Health Care Satisfação do paciente qualidade dos cuidados de saúde cuidados de saúde primários Satisfacción del Paciente calidad de atención de salud atención primaria salud Abstract Introduction: Customer satisfaction is understood as the degree of congruence that exists between the expectations of the user of an ideal health care and the perception of the service received. Objective: To determine the factors that influence in the satisfaction of primary health care Latin American users, between 2000 and 2016. Method:Bibliographical review carried out on October and November 2016, of articles related to user satisfaction in primary health care, obtained through booleans, and limitations such as the publication period, Spanish language and completes texts, in which 12 of ones are selected. Results: The studies contemplated were reviewed according to the objectives, factors influencing in user satisfaction, results and suggestions for improvement the plan in the first level of health care. The analysis considers chiefly countries like Chile and Colombia, including also Mexico, Peru and El Salvador. Conclusions: Becomes essential to stimulate the development of new studies that it integrate the factors influencing user satisfaction, not as an evaluation method per se, but as an instrument to create the bases for improvements in care effectively and considering the needs of the population, with the aim of providing solutions both to the expectations and real needs of patients / users. Introducción: La satisfacción usuaria se comprende como el grado de congruencia que existe entre las expectativas del usuario de una atención ideal en salud y la percepción de éste del servicio que recibió. Objetivo: Determinar los factores que influyen en la satisfacción usuaria de la atención primaria de salud en Latinoamérica entre los años 2000-2016. Método: Revisión bibliográfica realizada en los meses de Octubre -Noviembre del año 2016, de artículos relacionados con la satisfacción usuaria en atención primaria de salud obtenidos a través de booleanos y limitantes como el periodo de publicación, idioma español y textos completos, de los cuales se escogieron 12 de ellos. Resultados: Los estudios planteados fueron revisados según los objetivos, factores influyentes en la satisfacción usuaria, resultados y sugerencias de plan de mejora en el primer nivel de atención de salud. El análisis considera mayoritariamente países como Chile y Colombia, incluyendo también México, Perú y El Salvador. Conclusiones: Se hace esencial impulsar el desarrollo de nuevos estudios que integren los factores influyentes en la satisfacción usuaria, no como un método de evaluación en sí, sino como, un instrumento para crear las bases de mejoras en la atención de forma efectiva y considerando las necesidades de la población, con el objetivo de dar soluciones tanto a las expectativas como necesidades reales de los pacientes/usuarios. Resumo: Introdução: a satisfação do usuário é entendida como o grau de congruência que existe entre as expectativas do usuário de um cuidado de saúde ideal e a percepção do serviço recebido. Objetivo: Determinar os fatores que influenciam a satisfação dos usuários de cuidados de saúde primários na América Latina entre os anos 2000-2016. Método: revisão bibliográfica realizada nos meses de outubro a novembro de 2016, de artigos relacionados à satisfação dos usuários em cuidados de saúde primários obtidos através de booleanos e limitações como o período de publicação, língua espanhola e textos completos, dos quais 12 foram escolhidos. Resultados: os estudos foram revisados de acordo com os objetivos, fatores que influenciam a satisfação dos usuários, resultados e sugestões para o plano de melhoria no primeiro nível de cuidados de saúde. A análise considera principalmente países como Chile e Colômbia, incluindo também México, Peru e El Salvador. Conclusões: é essencial promover o desenvolvimento de novos estudos que integrem fatores que influenciam a satisfação do usuário, não como um método de avaliação per se, mas como um instrumento para criar bases de melhorias de atendimento efetivamente e considerando a necessidades da população, com o objetivo de fornecer soluções tanto para as expectativas quanto para as necessidades reais dos pacientes / usuários. Escuela de Salud Pública y Ambiente. Fac. Cs. Médicas UNC 2017-09-29 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unc.edu.ar/index.php/RSD/article/view/17698 10.31052/1853.1180.v21.n2.17698 Revista de Salud Pública; Vol. 21 Núm. 2 (2017): Revista de Salud Pública; 67-78 1852-9429 1853-1180 10.31052/1853.1180.v21.n2 spa https://revistas.unc.edu.ar/index.php/RSD/article/view/17698/17921 Derechos de autor 2017 Universidad Nacional de Córdoba https://creativecommons.org/licenses/by-nc/4.0 |