Operations research approach in the method of analysis and problem solving (MASP)
Currently, with fierce competition in the job market, companies are seeking continuous improvement of their services, seeking to increasingly expand their clientele. In this sense, organizations are increasingly committed to reducing losses and rework. However, problem identification, analysis and s...
Guardado en:
| Autores principales: | , |
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| Formato: | Artículo revista |
| Lenguaje: | Español |
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Escuela de Perfeccionamiento en Investigación Operativa
2022
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| Acceso en línea: | https://revistas.unc.edu.ar/index.php/epio/article/view/37819 |
| Aporte de: |
| Sumario: | Currently, with fierce competition in the job market, companies are seeking continuous improvement of their services, seeking to increasingly expand their clientele. In this sense, organizations are increasingly committed to reducing losses and rework. However, problem identification, analysis and solution is a very complex process, in which you need a multidisciplinary team and an efficient process for an effective solution. Thus, the objective of this study is to add to the method of analysis and problem solving (MASP) a structuring step and to use a multicriteria method for prioritizing actions. So, the proposed method uses: (a) MASP method (Problem Analysis and Solution Method) and its respective quality tools with a focus on problem analysis and solution and; (b) the PFM (Problem Focused Method) method with a view to a robust structuring of the problematic situation and, c) the AHP (Analytic Hierarchy Process) method for prioritizing actions. The proposed method was applied in a manufacturing unit during the validation of the implementation of a new process. At the beginning of production there was a high level of rejection of batches and losses in the production process, with the resolution of the problem a rate of less than 1.00% of rejection of batches in the production process was achieved. |
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