Índice de satisfacción de clientes residenciales de energía eléctrica basado en la gestión

This work aims to identify the relevant aspects of satisfaction index of residential electricity customers based on management. The methodology is the modeling by Structural Equation Systems based on Nonlinear Partial Least Squares, focused on theoretical considerations.The satisfaction component is...

Descripción completa

Guardado en:
Detalles Bibliográficos
Autores principales: Nigro, Héctor Oscar, Gonzáles Cisaro, Sandra Elizabeth, Tripodi, Gustavo
Formato: Artículo revista
Lenguaje:Español
Publicado: Escuela de Perfeccionamiento en Investigación Operativa 2018
Materias:
consumer satisfaction models
simultaneous nonlinear equations models
partial least squares
service quality perception
customer expectations
modelos de satisfacción del consumidor
modelos de ecuaciones no lineales simultáneas
mínimos cuadrados parciales
percepción de la calidad de servicio
expectativas
Acceso en línea:https://revistas.unc.edu.ar/index.php/epio/article/view/20181
Aporte de:
Revista de la Escuela de Perfeccionamiento en Investigación Operativa de Universidad Nacional de Córdoba
Descripción
Sumario:This work aims to identify the relevant aspects of satisfaction index of residential electricity customers based on management. The methodology is the modeling by Structural Equation Systems based on Nonlinear Partial Least Squares, focused on theoretical considerations.The satisfaction component is the main variable, and tries to be deduced from the Image, Customer Expectations, Customer Attention, Billing, Information and Communication, Perceived Value.We take as reference the indicators proposed by measuring the CIER (Regional Energy Integration Commission - International Organism of Energetic Sector in South America).

Ejemplares similares