Assessment of the quality of care according to parents and / or guardians, pediatric dentistry service, Hospital Pediátrico del Niño Jesús, Córdoba, Argentina
Objective: To evaluate the quality of care perceived by parents or guardians of children seen in the pediatric dentistry service of the HPNJ in the city of Córdoba, 2019.Methods: The SERVPERF survey was applied to a sample of 427, calculated by random sampling. The responses were processed in Infost...
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Facultad de Odontología
2021
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| Acceso en línea: | https://revistas.unc.edu.ar/index.php/RevFacOdonto/article/view/35946 |
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I10-R335-article-359462025-12-02T12:40:55Z Assessment of the quality of care according to parents and / or guardians, pediatric dentistry service, Hospital Pediátrico del Niño Jesús, Córdoba, Argentina Valoración de la Calidad de atención según los padres y/o responsables, servicio de odontopediatría, Hospital Pediátrico del Niño Jesús, Córdoba, Argentina Cavallieri, Irene Bono, Alejandra quality of care patient’s satisfaction quality standards dental health services calidad de atención satisfacción del paciente normas de Calidad servicios de salud dental Objective: To evaluate the quality of care perceived by parents or guardians of children seen in the pediatric dentistry service of the HPNJ in the city of Córdoba, 2019.Methods: The SERVPERF survey was applied to a sample of 427, calculated by random sampling. The responses were processed in Infostat professional version 2018. The means of the 22 questions of the questionnaire were calculated, the five quality dimensions were analyzed in detail and the responses of the PSF (population without fissure) and PCF (population with fissure) groups were compared. Results: The dimensions with the highest level of satisfaction were Reliability and Empathy and the dimensions with the lowest satisfaction were Tangibility and Responsiveness in both groups, with higher perceived quality in the PCF group in the individual analysis and in overall satisfaction. Conclusions: The parents and/or guardians surveyed expressed positive assessments of the quality of the dental service received. The best valued dimensions were Reliability and Empathy and the least rated were Tangibility and Responsiveness. Overall satisfaction was related to sex, age, educational level and social coverage Objetivo: Evaluar la calidad de la atención percibida por los padres o responsables de los niños atendidos en el servicio de Odontopediatría del HPNJ en la ciudad de Córdoba, 2019. Métodos: se aplicó la encuesta SERVPERF a una muestra de 427, calculada por muestreo aleatorio. Las respuestas fueron procesadas en Infostat versión profesional 2018. Se calcularon las medias de las 22 preguntas del cuestionario, se analizaron en detalle las cinco dimensiones de calidad y se compararon las respuestas de los grupos PSF (población sin fisura) y PCF (población con fisura). Resultados: Las dimensiones con mayor nivel de satisfacción fueron la Fiabilidad y Empatía y las dimensiones con menor satisfacción fueron Tangibilidad y Capacidad de Respuesta en ambos grupos, registrando una mayor calidad percibida en el grupo PCF en el análisis individual y en la satisfacción general. Conclusiones: Los padres y/o responsables encuestados expresaron valoraciones positivas sobre la calidad del servicio odontológico recibido. Las dimensiones mejor valoradas fueron Fiabilidad y Empatía y menos valoradas fueron Tangibilidad y Capacidad de Respuesta. La satisfacción general se relacionó con sexo, edad, nivel de estudios y cobertura social. Facultad de Odontología 2021-12-12 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unc.edu.ar/index.php/RevFacOdonto/article/view/35946 Revista de la Facultad de Odontología; Vol. 31 Núm. 3 (2021): Rev Fac Odont 31(3)-2021-Diciembre; 4-11 2545-7594 0325-1071 spa https://revistas.unc.edu.ar/index.php/RevFacOdonto/article/view/35946/36051 10.25014/ https://creativecommons.org/licenses/by-nc-sa/4.0 |
| institution |
Universidad Nacional de Córdoba |
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I-10 |
| repository_str |
R-335 |
| container_title_str |
Revista de la Facultad de Odontología |
| language |
Español |
| format |
Artículo revista |
| topic |
quality of care patient’s satisfaction quality standards dental health services calidad de atención satisfacción del paciente normas de Calidad servicios de salud dental |
| spellingShingle |
quality of care patient’s satisfaction quality standards dental health services calidad de atención satisfacción del paciente normas de Calidad servicios de salud dental Cavallieri, Irene Bono, Alejandra Assessment of the quality of care according to parents and / or guardians, pediatric dentistry service, Hospital Pediátrico del Niño Jesús, Córdoba, Argentina |
| topic_facet |
quality of care patient’s satisfaction quality standards dental health services calidad de atención satisfacción del paciente normas de Calidad servicios de salud dental |
| author |
Cavallieri, Irene Bono, Alejandra |
| author_facet |
Cavallieri, Irene Bono, Alejandra |
| author_sort |
Cavallieri, Irene |
| title |
Assessment of the quality of care according to parents and / or guardians, pediatric dentistry service, Hospital Pediátrico del Niño Jesús, Córdoba, Argentina |
| title_short |
Assessment of the quality of care according to parents and / or guardians, pediatric dentistry service, Hospital Pediátrico del Niño Jesús, Córdoba, Argentina |
| title_full |
Assessment of the quality of care according to parents and / or guardians, pediatric dentistry service, Hospital Pediátrico del Niño Jesús, Córdoba, Argentina |
| title_fullStr |
Assessment of the quality of care according to parents and / or guardians, pediatric dentistry service, Hospital Pediátrico del Niño Jesús, Córdoba, Argentina |
| title_full_unstemmed |
Assessment of the quality of care according to parents and / or guardians, pediatric dentistry service, Hospital Pediátrico del Niño Jesús, Córdoba, Argentina |
| title_sort |
assessment of the quality of care according to parents and / or guardians, pediatric dentistry service, hospital pediátrico del niño jesús, córdoba, argentina |
| description |
Objective: To evaluate the quality of care perceived by parents or guardians of children seen in the pediatric dentistry service of the HPNJ in the city of Córdoba, 2019.Methods: The SERVPERF survey was applied to a sample of 427, calculated by random sampling. The responses were processed in Infostat professional version 2018. The means of the 22 questions of the questionnaire were calculated, the five quality dimensions were analyzed in detail and the responses of the PSF (population without fissure) and PCF (population with fissure) groups were compared. Results: The dimensions with the highest level of satisfaction were Reliability and Empathy and the dimensions with the lowest satisfaction were Tangibility and Responsiveness in both groups, with higher perceived quality in the PCF group in the individual analysis and in overall satisfaction. Conclusions: The parents and/or guardians surveyed expressed positive assessments of the quality of the dental service received. The best valued dimensions were Reliability and Empathy and the least rated were Tangibility and Responsiveness. Overall satisfaction was related to sex, age, educational level and social coverage |
| publisher |
Facultad de Odontología |
| publishDate |
2021 |
| url |
https://revistas.unc.edu.ar/index.php/RevFacOdonto/article/view/35946 |
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