Assessment of the level of satisfaction of patients attended at supervised profesional practice (PPS) of the Dentistry UNC

The Odontology School plays an important role in promoting health care through the patient care service of the Supervised Professional Practice (PPS), offering an economically accessible service that contributes to the well-being of a part of the population, without leaving quality aside. Patient pe...

Descripción completa

Guardado en:
Detalles Bibliográficos
Autor principal: Palmieri, Melania
Formato: Artículo revista
Lenguaje:Español
Publicado: Facultad de Odontología 2020
Materias:
Satisfaction, Patient, PPS, UNC Odontology School
Satisfacción, Pacientes, PPS, Facultad de Odontología UNC
Acceso en línea:https://revistas.unc.edu.ar/index.php/RevFacOdonto/article/view/28015
Aporte de:
Revista de la Facultad de Odontología de Universidad Nacional de Córdoba
id I10-R335-article-28015
record_format ojs
spelling I10-R335-article-280152020-07-27T13:48:07Z Assessment of the level of satisfaction of patients attended at supervised profesional practice (PPS) of the Dentistry UNC Valoración del nivel de satisfacción de pacientes que acuden a práctica profesional supervisada (PPS) de la Facultad de Odontología UNC Palmieri, Melania Satisfaction, Patient, PPS, UNC Odontology School Satisfacción, Pacientes, PPS, Facultad de Odontología UNC The Odontology School plays an important role in promoting health care through the patient care service of the Supervised Professional Practice (PPS), offering an economically accessible service that contributes to the well-being of a part of the population, without leaving quality aside. Patient perception regarding care received and oral needs satisfaction shall be assessed.For this reason, a need to identify situations of impact on patient satisfaction is proposed, so that service quality is improved and, consequently, the institution overall performance. Objective: to assess the level of satisfaction of patients who attend the “Supervised Professional Practice” subject from the Córdoba National University Odontology School, regarding the care performed by the students and their oral needs and expectations. Research instrument: self-administered survey of 204 patients, composed by 21 questions, considering 9 dimensions of analysis based on three models: Donabedian systemic model, Dropi model, and the Servqual service management model. Results: according to the Servqual model, the average satisfaction is 86%. According to Donabedian's systemic model, structure and process dimensions showed some shortcomings.     La Facultad de Odontología juega un rol importante en promover la atención de la salud a través del servicio de atención a pacientes de la Práctica Profesional Supervisada (PPS), ofreciendo un servicio económicamente accesible que contribuye al bienestar de una parte de la población, sin dejar de lado una atención de calidad. Dicho servicio no debe quedar al margen de un proceso de valoración de la percepción de los pacientes acerca de la atención que reciben y en la manera que cubren sus necesidades bucales. Por tal motivo, se plantea la necesidad de identificar las situaciones que impactan sobre la satisfacción de los pacientes, mejorando la calidad del servicio y consecuentemente de la Institución.Objetivo: valorar el nivel de satisfacción de los pacientes que concurren a Práctica Profesional Supervisada, Facultad de Odontología UNC, respecto a la atención de alumnos, contemplando las necesidades bucales y las expectativas de los mismos.Instrumento de investigación: encuesta auto administrada a 204 pacientes, de 21 preguntas, considerando 9 dimensiones de análisis fundamentadas en tres modelos: modelo sistémico de Donabedian, modelo Dropi, y el modelo de gestión de servicios Servqual.Resultados: de acuerdo al modelo Servqual la media de satisfacción es de 86%. De acuerdo al modelo sistémico de Donabedian, demostró algunas falencias las dimensiones de Estructura y Proceso.     Facultad de Odontología 2020-03-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unc.edu.ar/index.php/RevFacOdonto/article/view/28015 Revista de la Facultad de Odontología; Vol. 30 Núm. 1 (2020): Revista de la Facultad de Odontología-UNC; 26-35 2545-7594 0325-1071 spa https://revistas.unc.edu.ar/index.php/RevFacOdonto/article/view/28015/29269
institution Universidad Nacional de Córdoba
institution_str I-10
repository_str R-335
container_title_str Revista de la Facultad de Odontología
language Español
format Artículo revista
topic Satisfaction, Patient, PPS, UNC Odontology School
Satisfacción, Pacientes, PPS, Facultad de Odontología UNC
spellingShingle Satisfaction, Patient, PPS, UNC Odontology School
Satisfacción, Pacientes, PPS, Facultad de Odontología UNC
Palmieri, Melania
Assessment of the level of satisfaction of patients attended at supervised profesional practice (PPS) of the Dentistry UNC
topic_facet Satisfaction, Patient, PPS, UNC Odontology School
Satisfacción, Pacientes, PPS, Facultad de Odontología UNC
author Palmieri, Melania
author_facet Palmieri, Melania
author_sort Palmieri, Melania
title Assessment of the level of satisfaction of patients attended at supervised profesional practice (PPS) of the Dentistry UNC
title_short Assessment of the level of satisfaction of patients attended at supervised profesional practice (PPS) of the Dentistry UNC
title_full Assessment of the level of satisfaction of patients attended at supervised profesional practice (PPS) of the Dentistry UNC
title_fullStr Assessment of the level of satisfaction of patients attended at supervised profesional practice (PPS) of the Dentistry UNC
title_full_unstemmed Assessment of the level of satisfaction of patients attended at supervised profesional practice (PPS) of the Dentistry UNC
title_sort assessment of the level of satisfaction of patients attended at supervised profesional practice (pps) of the dentistry unc
description The Odontology School plays an important role in promoting health care through the patient care service of the Supervised Professional Practice (PPS), offering an economically accessible service that contributes to the well-being of a part of the population, without leaving quality aside. Patient perception regarding care received and oral needs satisfaction shall be assessed.For this reason, a need to identify situations of impact on patient satisfaction is proposed, so that service quality is improved and, consequently, the institution overall performance. Objective: to assess the level of satisfaction of patients who attend the “Supervised Professional Practice” subject from the Córdoba National University Odontology School, regarding the care performed by the students and their oral needs and expectations. Research instrument: self-administered survey of 204 patients, composed by 21 questions, considering 9 dimensions of analysis based on three models: Donabedian systemic model, Dropi model, and the Servqual service management model. Results: according to the Servqual model, the average satisfaction is 86%. According to Donabedian's systemic model, structure and process dimensions showed some shortcomings.    
publisher Facultad de Odontología
publishDate 2020
url https://revistas.unc.edu.ar/index.php/RevFacOdonto/article/view/28015
work_keys_str_mv AT palmierimelania assessmentofthelevelofsatisfactionofpatientsattendedatsupervisedprofesionalpracticeppsofthedentistryunc
AT palmierimelania valoraciondelniveldesatisfacciondepacientesqueacudenapracticaprofesionalsupervisadappsdelafacultaddeodontologiaunc
first_indexed 2024-09-03T21:15:47Z
last_indexed 2024-09-03T21:15:47Z
_version_ 1809211087642427392

Ejemplares similares