Physician’s communicational skills. Experience in the medicine department of a pediatric hospital.
Background: Communication is an essential task to achieve quality in medical practice. It includes a series of acquired skills that collaborate in improving patient safety. Exploring physician´s communication skills could improve the care quality of an Institution. Our objective was to evaluate the...
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| Autores principales: | , , , |
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| Formato: | Artículo revista |
| Lenguaje: | Español |
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Universidad Nacional Córdoba. Facultad de Ciencias Médicas. Secretaria de Ciencia y Tecnología
2021
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| Materias: | |
| Acceso en línea: | https://revistas.unc.edu.ar/index.php/med/article/view/29306 |
| Aporte de: |
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I10-R327-article-29306 |
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ojs |
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Universidad Nacional de Córdoba |
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I-10 |
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R-327 |
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Revista de la Facultad de Ciencias Médicas de Córdoba |
| language |
Español |
| format |
Artículo revista |
| topic |
communication quality of healthcare Physician-Patient Relation comunicación calidad de la atención de salud relaciones médico-paciente comunicação qualidade dos cuidados de saúde relações médico-paciente |
| spellingShingle |
communication quality of healthcare Physician-Patient Relation comunicación calidad de la atención de salud relaciones médico-paciente comunicação qualidade dos cuidados de saúde relações médico-paciente Urtasun, Marcela Janer Tittarelli, María Agustina Díaz Pumará, Celina Davenport, María Carolina Physician’s communicational skills. Experience in the medicine department of a pediatric hospital. |
| topic_facet |
communication quality of healthcare Physician-Patient Relation comunicación calidad de la atención de salud relaciones médico-paciente comunicação qualidade dos cuidados de saúde relações médico-paciente |
| author |
Urtasun, Marcela Janer Tittarelli, María Agustina Díaz Pumará, Celina Davenport, María Carolina |
| author_facet |
Urtasun, Marcela Janer Tittarelli, María Agustina Díaz Pumará, Celina Davenport, María Carolina |
| author_sort |
Urtasun, Marcela |
| title |
Physician’s communicational skills. Experience in the medicine department of a pediatric hospital. |
| title_short |
Physician’s communicational skills. Experience in the medicine department of a pediatric hospital. |
| title_full |
Physician’s communicational skills. Experience in the medicine department of a pediatric hospital. |
| title_fullStr |
Physician’s communicational skills. Experience in the medicine department of a pediatric hospital. |
| title_full_unstemmed |
Physician’s communicational skills. Experience in the medicine department of a pediatric hospital. |
| title_sort |
physician’s communicational skills. experience in the medicine department of a pediatric hospital. |
| description |
Background: Communication is an essential task to achieve quality in medical practice. It includes a series of acquired skills that collaborate in improving patient safety. Exploring physician´s communication skills could improve the care quality of an Institution.
Our objective was to evaluate the attending physicians´communicative competence in a Pediatric Hospital, and to explore which professionals’ factors could be potentially associated with this competence quality
Methods: Analytical, cross-sectional study. 40 doctor-patient interviews were observed from December 2018 to March 2019, in the Hospitalization Units. The Kalamazoo Essential Elements Communication Checklist (adapted) was used as a tool to assess competence in the communication process.
Result: In 62.5% (25/40) of the observed interviews, communicative competence was evaluated as acceptable (95% CI 47.03-75.78). No association was found between physicians' practice experience or years since their graduation and the communicational acceptability. Female sex was an independent predictor for acceptable communication (OR: 10.3, 95% CI 1.9-53.1, p = 0.005).
Conclusion: Communication skills of the medical staff observed in the Hospital were acceptable in 62.5% of the cases. Female sex resulted in an independent factor for acceptable communication. Even though the observed physicians´ communicative competence was generally acceptable, it is important to carry out actions aimed at optimizing communication skills since they do not only improve with experience. |
| publisher |
Universidad Nacional Córdoba. Facultad de Ciencias Médicas. Secretaria de Ciencia y Tecnología |
| publishDate |
2021 |
| url |
https://revistas.unc.edu.ar/index.php/med/article/view/29306 |
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I10-R327-article-293062021-11-18T12:43:09Z Physician’s communicational skills. Experience in the medicine department of a pediatric hospital. Habilidades comunicacionales del médico. Experiencia en el Departamento de Medicina de un hospital pediátrico. Habilidades de comunicação do médico. Experiência no Departamento de Medicina de um hospital pediátrico Urtasun, Marcela Janer Tittarelli, María Agustina Díaz Pumará, Celina Davenport, María Carolina communication quality of healthcare Physician-Patient Relation comunicación calidad de la atención de salud relaciones médico-paciente comunicação qualidade dos cuidados de saúde relações médico-paciente Background: Communication is an essential task to achieve quality in medical practice. It includes a series of acquired skills that collaborate in improving patient safety. Exploring physician´s communication skills could improve the care quality of an Institution. Our objective was to evaluate the attending physicians´communicative competence in a Pediatric Hospital, and to explore which professionals’ factors could be potentially associated with this competence quality Methods: Analytical, cross-sectional study. 40 doctor-patient interviews were observed from December 2018 to March 2019, in the Hospitalization Units. The Kalamazoo Essential Elements Communication Checklist (adapted) was used as a tool to assess competence in the communication process. Result: In 62.5% (25/40) of the observed interviews, communicative competence was evaluated as acceptable (95% CI 47.03-75.78). No association was found between physicians' practice experience or years since their graduation and the communicational acceptability. Female sex was an independent predictor for acceptable communication (OR: 10.3, 95% CI 1.9-53.1, p = 0.005). Conclusion: Communication skills of the medical staff observed in the Hospital were acceptable in 62.5% of the cases. Female sex resulted in an independent factor for acceptable communication. Even though the observed physicians´ communicative competence was generally acceptable, it is important to carry out actions aimed at optimizing communication skills since they do not only improve with experience. Introducción: La comunicación es una tarea esencial para la práctica médica de calidad, incluye una serie de habilidades aprendidas que colaboran en mejorar la seguridad del paciente. Explorar la competencia en comunicación de los médicos podría mejorar la calidad de atención de la institución. Nuestro objetivo fue evaluar la competencia comunicativa de médicos de planta de un hospital pediátrico y explorar factores de los profesionales potencialmente asociados a la calidad de la misma. Métodos: Estudio analítico, transversal. Se observaron 40 entrevistas médico-paciente durante diciembre 2018 - marzo 2019, en las unidades de internación de un Hospital pediátrico. Se utilizó la lista de verificación adaptada de los elementos esenciales de comunicación de Kalamazoo como herramienta para evaluar la competencia en el proceso de comunicación. Resultado: En el 62,5 % (25/40) de las entrevistas observadas, la competencia comunicativa se evalúo como aceptable (IC95% 47,03-75,78). No se halló relación entre la antigüedad en el cargo ni los años desde la graduación del médico observado y la aceptabilidad de la comunicación. El sexo femenino resultó predictor independiente para comunicación aceptable (OR: 10,3; IC95 % 1,9-53,1; p=0,005). Conclusión: Las habilidades comunicacionales del personal médico observado en el Hospital resultaron aceptables en el 62,5% de los casos. El sexo femenino se mostró como factor independiente para comunicación aceptable. Si bien la competencia comunicativa de los médicos observados en general fue aceptable, es importante llevar a cabo acciones tendientes a optimizar las habilidades comunicacionales ya que ellas no solo mejoran con la experiencia. Introdução: A comunicação é uma tarefa essencial para a prática médica de qualidade, inclui uma série de habilidades aprendidas que colaboram para melhorar a segurança do paciente. Explorar as habilidades de comunicação dos médicos poderia ajudar a melhorar a qualidade do atendimento da instituição. Nosso objetivo foi avaliar a competência comunicativa dos médicos num hospital pediátrico e explorar fatores dos profissionais potencialmente associados à sua qualidade. Métodos: Estudo analítico, transversal. Foram realizadas 40 entrevistas médico-paciente no período de dezembro de 2018 a março de 2019, nas unidades de internação do Hospital. Foi usada a lista de verificação dos Fundamentos da Comunicação Kalamazoo adaptada como uma ferramenta para avaliar a competência no processo de comunicação. Resultado: Em 62,5% (25/40) das entrevistas observadas, a competência comunicativa foi avaliada como aceitável (IC95% 47,03-75,78). Não foi encontrada relação entre tempo de serviço ou anos desde a graduação do médico observado e aceitabilidade da comunicação.O sexo feminino foi um preditor independente de comunicação aceitável (OR: 10,3, IC 95% 1,9-53,1, p = 0,005). Conclusão:As habilidades de comunicação do pessoal médico observadas no Hospital foram aceitáveis em 62,5% dos casos. O sexo feminino foi mostrado como um fator independente para uma comunicação aceitável.Embora a competência comunicativa dos médicos observados seja geralmente aceitável, é importante realizar ações que procurem otimizar as habilidades de comunicação, pois elas não melhoram somente com a experiência. Universidad Nacional Córdoba. Facultad de Ciencias Médicas. Secretaria de Ciencia y Tecnología 2021-08-24 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf text/html https://revistas.unc.edu.ar/index.php/med/article/view/29306 10.31053/1853.0605.v78.n3.29306 Revista de la Facultad de Ciencias Médicas de Córdoba.; Vol. 78 No. 3 (2021); 270-275 Revista de la Facultad de Ciencias Médicas de Córdoba; Vol. 78 Núm. 3 (2021); 270-275 Revista da Faculdade de Ciências Médicas de Córdoba; v. 78 n. 3 (2021); 270-275 1853-0605 0014-6722 10.31053/1853.0605.v78.n3 spa https://revistas.unc.edu.ar/index.php/med/article/view/29306/34988 https://revistas.unc.edu.ar/index.php/med/article/view/29306/35280 Derechos de autor 2021 Universidad Nacional de Córdoba http://creativecommons.org/licenses/by-nc/4.0 |