Active listening: basis of the therapeutic relationship with the elderly person by Telenursing in a pandemic context
The case study presented below seeks to resolve the challenge of establishing a therapeutic relationship through active listening in the remote context of tele-nursing. To this end, we worked on a nursing care plan, based on remote meetings with a user of a supervised housing condominium by means of...
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| Autores principales: | , , , , , |
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| Formato: | Artículo revista |
| Lenguaje: | Español |
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Sanatorio Allende. Departamento de enfermería
2022
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| Acceso en línea: | https://revistas.unc.edu.ar/index.php/notasenf/article/view/38791 |
| Aporte de: |
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I10-R322-article-38791 |
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Universidad Nacional de Córdoba |
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I-10 |
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R-322 |
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Notas de Enfermería |
| language |
Español |
| format |
Artículo revista |
| topic |
Telenursing Empathy Nurse–Patient Relations Videoconferencing Case Reports Teleenfermería Empatía Relación enfermera-paciente Telenfermagem Empatia Relações Enfermeiro–Paciente Comunicação por Videoconferência Relatos de Casos |
| spellingShingle |
Telenursing Empathy Nurse–Patient Relations Videoconferencing Case Reports Teleenfermería Empatía Relación enfermera-paciente Telenfermagem Empatia Relações Enfermeiro–Paciente Comunicação por Videoconferência Relatos de Casos Albornoz Salamé, Camila Bascuñán Jara, Vaitiare Luna Márquez, Camila Miranda Díaz, Gonzalo Muñoz Chaihueque, Jenifer Ponce Ávila, Gonzalo Active listening: basis of the therapeutic relationship with the elderly person by Telenursing in a pandemic context |
| topic_facet |
Telenursing Empathy Nurse–Patient Relations Videoconferencing Case Reports Teleenfermería Empatía Relación enfermera-paciente Telenfermagem Empatia Relações Enfermeiro–Paciente Comunicação por Videoconferência Relatos de Casos |
| author |
Albornoz Salamé, Camila Bascuñán Jara, Vaitiare Luna Márquez, Camila Miranda Díaz, Gonzalo Muñoz Chaihueque, Jenifer Ponce Ávila, Gonzalo |
| author_facet |
Albornoz Salamé, Camila Bascuñán Jara, Vaitiare Luna Márquez, Camila Miranda Díaz, Gonzalo Muñoz Chaihueque, Jenifer Ponce Ávila, Gonzalo |
| author_sort |
Albornoz Salamé, Camila |
| title |
Active listening: basis of the therapeutic relationship with the elderly person by Telenursing in a pandemic context |
| title_short |
Active listening: basis of the therapeutic relationship with the elderly person by Telenursing in a pandemic context |
| title_full |
Active listening: basis of the therapeutic relationship with the elderly person by Telenursing in a pandemic context |
| title_fullStr |
Active listening: basis of the therapeutic relationship with the elderly person by Telenursing in a pandemic context |
| title_full_unstemmed |
Active listening: basis of the therapeutic relationship with the elderly person by Telenursing in a pandemic context |
| title_sort |
active listening: basis of the therapeutic relationship with the elderly person by telenursing in a pandemic context |
| description |
The case study presented below seeks to resolve the challenge of establishing a therapeutic relationship through active listening in the remote context of tele-nursing. To this end, we worked on a nursing care plan, based on remote meetings with a user of a supervised housing condominium by means of video calls, testing the way in which active listening was carried out when they were in different physical spaces. An assessment was carried out through Gordon's 11 functional patterns, prioritizing the needs detected in the user and establishing objectives and interventions. Among the results obtained, it stands out that, with an optimal work methodology and constant feedback together with a good use of time, active listening can be fully achieved by means of teleconferencing despite the fact that they are in different physical spaces. The latter allows the establishment of a therapeutic relationship between the nurse and the person. It is concluded that tele-nursing is a valuable resource that needs to be further developed so that the differences between face-to-face and remote care become increasingly minimal. |
| publisher |
Sanatorio Allende. Departamento de enfermería |
| publishDate |
2022 |
| url |
https://revistas.unc.edu.ar/index.php/notasenf/article/view/38791 |
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I10-R322-article-387912022-10-19T14:18:34Z Active listening: basis of the therapeutic relationship with the elderly person by Telenursing in a pandemic context Escucha activa: base de la relación terapéutica con persona mayor por teleenfermería en contexto pandémico Escuta ativa: fundamentos da relação terapêutica com o idoso pela telenfermagem em contexto de pandemia Albornoz Salamé, Camila Bascuñán Jara, Vaitiare Luna Márquez, Camila Miranda Díaz, Gonzalo Muñoz Chaihueque, Jenifer Ponce Ávila, Gonzalo Telenursing Empathy Nurse–Patient Relations Videoconferencing Case Reports Teleenfermería Empatía Relación enfermera-paciente Telenfermagem Empatia Relações Enfermeiro–Paciente Comunicação por Videoconferência Relatos de Casos The case study presented below seeks to resolve the challenge of establishing a therapeutic relationship through active listening in the remote context of tele-nursing. To this end, we worked on a nursing care plan, based on remote meetings with a user of a supervised housing condominium by means of video calls, testing the way in which active listening was carried out when they were in different physical spaces. An assessment was carried out through Gordon's 11 functional patterns, prioritizing the needs detected in the user and establishing objectives and interventions. Among the results obtained, it stands out that, with an optimal work methodology and constant feedback together with a good use of time, active listening can be fully achieved by means of teleconferencing despite the fact that they are in different physical spaces. The latter allows the establishment of a therapeutic relationship between the nurse and the person. It is concluded that tele-nursing is a valuable resource that needs to be further developed so that the differences between face-to-face and remote care become increasingly minimal. El estudio de caso que se presenta a continuación busca resolver el desafío de establecer una relación terapéutica mediante la escucha activa en el contexto remoto de teleenfermería. Para ello se trabajó en un plan de cuidados de enfermería, en base a encuentros remotos con una usuaria de un condominio de viviendas tuteladas por medio de videollamadas, poniendo a prueba la forma en que se realizaba la escucha activa al encontrarse en espacios físicos diferentes. Se realizó una valoración a través de los 11 patrones funcionales de Gordon, priorizando las necesidades detectadas en la usuaria y estableciendo objetivos e intervenciones. Dentro de los resultados obtenidos se destaca que, al existir una óptima metodología de trabajo y retroalimentaciones constantes junto con un buen uso del tiempo, se puede lograr a cabalidad la escucha activa por medio de la teleenfermería a pesar de estar en espacios físicos diferentes. Esto último permite el establecimiento de una relación terapéutica entre el profesional de enfermería y la persona. Se concluye que la teleenfermería es un recurso valioso que es necesario continuar trabajando para que las diferencias entre una atención presencial y una atención remota sean cada vez mínimas. O estudo de caso apresentado abaixo procura resolver o desafio de estabelecer uma relação terapêutica através da escuta activa no contexto remoto da tele-nursão. Para o efeito, trabalhámos num plano de cuidados de enfermagem, baseado em reuniões remotas com um utilizador de um condomínio habitacional supervisionado através de videochamadas, testando a forma como a escuta activa era realizada quando se encontravam em diferentes espaços físicos. Foi feita uma avaliação através dos 11 padrões funcionais de Gordon, dando prioridade às necessidades detectadas no utilizador e estabelecendo objectivos e intervenções. Entre os resultados obtidos, destaca-se que, com uma metodologia de trabalho óptima e um feedback constante juntamente com uma boa utilização do tempo, a escuta activa pode ser plenamente alcançada por meio de teleconferência, apesar de se encontrarem em espaços físicos diferentes. Este último permite o estabelecimento de uma relação terapêutica entre a enfermeira e a pessoa. Conclui-se que a tele-nurmagem é um recurso valioso que precisa de ser mais desenvolvido para que as diferenças entre cuidados presenciais e remotos se tornem cada vez mais mínimas. Sanatorio Allende. Departamento de enfermería 2022-09-22 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unc.edu.ar/index.php/notasenf/article/view/38791 10.59843/2618-3692.v.n.38791 Notas de Enfermería; 2022: Septiembre. EDICION ESPECIAL; 4-12 2618-3692 1668-8821 10.59843/2618-3692.v.n spa https://revistas.unc.edu.ar/index.php/notasenf/article/view/38791/38868 Derechos de autor 2022 Sanatorio Allende https://creativecommons.org/licenses/by-nc/4.0 |