Users Expectations about nursing care actions
ABSTRACT Introduction: The expectation about professional nursing care actions is what the userexpects from nursing care. The professional nurse provides a service of vital importance inthe development of competencies, dependent and independent functions and of nurse-patientrelationships at the outp...
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| Formato: | Artículo revista |
| Lenguaje: | Español |
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Escuela de Enfermería- Facultad de Ciencias Médicas-Universidad Nacional de Córdoba
2022
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| Materias: | |
| Acceso en línea: | https://revistas.unc.edu.ar/index.php/revcs/article/view/36432 |
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I10-R292-article-36432 |
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Universidad Nacional de Córdoba |
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R-292 |
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Crear en Salud |
| language |
Español |
| format |
Artículo revista |
| topic |
expectativa, usuarios, enfermería. Key words: Expectation. Users. Nursing. Palavras-chave: expectativa, usuários, enfermagem. |
| spellingShingle |
expectativa, usuarios, enfermería. Key words: Expectation. Users. Nursing. Palavras-chave: expectativa, usuários, enfermagem. Arias, Fabiola A. Benicio, Elva Colque, Gabriela Vanesa Toro, Estela S Users Expectations about nursing care actions |
| topic_facet |
expectativa, usuarios, enfermería. Key words: Expectation. Users. Nursing. Palavras-chave: expectativa, usuários, enfermagem. |
| author |
Arias, Fabiola A. Benicio, Elva Colque, Gabriela Vanesa Toro, Estela S |
| author_facet |
Arias, Fabiola A. Benicio, Elva Colque, Gabriela Vanesa Toro, Estela S |
| author_sort |
Arias, Fabiola A. |
| title |
Users Expectations about nursing care actions |
| title_short |
Users Expectations about nursing care actions |
| title_full |
Users Expectations about nursing care actions |
| title_fullStr |
Users Expectations about nursing care actions |
| title_full_unstemmed |
Users Expectations about nursing care actions |
| title_sort |
users expectations about nursing care actions |
| description |
ABSTRACT
Introduction: The expectation about professional nursing care actions is what the userexpects from nursing care. The professional nurse provides a service of vital importance inthe development of competencies, dependent and independent functions and of nurse-patientrelationships at the outpatient clinic of the clinical medicine department of the Nuestra Señoradel Rosario Hospital in Abra Pampa, province of Jujuy, Argentina, in the year 2019. Objective:To identify the users’ expectations about the independent and dependent activities and thenurse-patient relationships. Method: A cross-sectional, descriptive, observational study wascarried out, which included people over 17 year old of both genders. The sample was composedof 96 individuals who were interviewed through a semi-structured survey, which includedthe dependent and independent nursing care actions and nurse-patient relationships. Results:Regarding independent actions, 32.3 % of users expected safety, while 7.3% expected quickness.Regarding dependent actions, 46.9 % of users expected safety regarding the administration ofinjectables and healing, while 8 % expected not to feel pain. According to the data, 21 % ofsurveyees expected comprehensible information, 16.5 % of them expected concrete informationand 15 % clear information. Besides, 35.5 % of the participants expected friendly treatmentand 20.4 % expected fair treatment. Discussion and Conclusion: It was possible to know theusers’ expectations about nursing care actions of the nurse as a professional who providesa service of vital importance at the outpatient clinic by encouraging individuals to maintainand boost their health and by taking care of ill and healthy people. According to Gomis, it isexpected that the nursing professionals’ attention displays technical ability, quality, efficacyand efficiency. At the same time, it coincides with Torres Esperón and Urbina Laza claims,quoted by Espinoza Carrión. They state that said actions are the ones performed by the nursingpersonnel as delegated by other professionals. |
| publisher |
Escuela de Enfermería- Facultad de Ciencias Médicas-Universidad Nacional de Córdoba |
| publishDate |
2022 |
| url |
https://revistas.unc.edu.ar/index.php/revcs/article/view/36432 |
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I10-R292-article-364322022-03-13T16:12:57Z Users Expectations about nursing care actions Expectativas de los usuarios sobre el accionar de enfermería Expectativas dos usuários sobre a acao de enfermagem Arias, Fabiola A. Benicio, Elva Colque, Gabriela Vanesa Toro, Estela S expectativa, usuarios, enfermería. Key words: Expectation. Users. Nursing. Palavras-chave: expectativa, usuários, enfermagem. ABSTRACT Introduction: The expectation about professional nursing care actions is what the userexpects from nursing care. The professional nurse provides a service of vital importance inthe development of competencies, dependent and independent functions and of nurse-patientrelationships at the outpatient clinic of the clinical medicine department of the Nuestra Señoradel Rosario Hospital in Abra Pampa, province of Jujuy, Argentina, in the year 2019. Objective:To identify the users’ expectations about the independent and dependent activities and thenurse-patient relationships. Method: A cross-sectional, descriptive, observational study wascarried out, which included people over 17 year old of both genders. The sample was composedof 96 individuals who were interviewed through a semi-structured survey, which includedthe dependent and independent nursing care actions and nurse-patient relationships. Results:Regarding independent actions, 32.3 % of users expected safety, while 7.3% expected quickness.Regarding dependent actions, 46.9 % of users expected safety regarding the administration ofinjectables and healing, while 8 % expected not to feel pain. According to the data, 21 % ofsurveyees expected comprehensible information, 16.5 % of them expected concrete informationand 15 % clear information. Besides, 35.5 % of the participants expected friendly treatmentand 20.4 % expected fair treatment. Discussion and Conclusion: It was possible to know theusers’ expectations about nursing care actions of the nurse as a professional who providesa service of vital importance at the outpatient clinic by encouraging individuals to maintainand boost their health and by taking care of ill and healthy people. According to Gomis, it isexpected that the nursing professionals’ attention displays technical ability, quality, efficacyand efficiency. At the same time, it coincides with Torres Esperón and Urbina Laza claims,quoted by Espinoza Carrión. They state that said actions are the ones performed by the nursingpersonnel as delegated by other professionals. Introducción: La expectativa sobre acciones de profesionales de enfermería, es lo que el/la usuario/a espera de enfermería: como profesional ofrece un servicio de vital importancia en el desarrollo de competencias y funciones dependientes, independientes y relaciones enfermería/paciente, en el consultorio externo del Servicio de Clínica médica, del Hospital Nuestra Señora del Rosario. Abra Pampa. Jujuy. Argentina. 2019. Objetivo: Identificar las expectativas de los usuarios respecto de las actividades independientes, dependientes y relaciones enfermería/ paciente. Método: estudio observacional de corte transversal, con abordaje descriptivo incluyendo personas mayores de 17 años de ambos sexos. La muestra, constituida por 96 personas, las cuales fueron entrevistadas aplicando una encuesta semiestructurada incluyendo las expectativas sobre el accionar de enfermería independiente, dependiente y relaciones enfermería/paciente. Resultados: Acciones independientes: el 32,3% de usuarias/os esperaron seguridad; el 7,3% rapidez. Respecto de acciones dependientes: el 46,9% de usuarias/os esperó seguridad en administración de inyectables y curación; el 8% esperó no sentir dolor. Respecto de la información: el 21% de encuestadas/os esperó recibir información entendible; el 16,5% información concreta y un 15% información clara. El 35,5% de participantes esperó recibir un trato amable y el 20,4% trato discreto. Discusión y Conclusión: se conocieron las expectativas de usuarias/os sobre el accionar de enfermería como profesional que ofrece servicio de vital importancia en consultorio externo apoyando al individuo en la conservación e incremento de salud y respondiendo al cuidado de personas enfermas y sanas. En coincidencia con lo que Gomis expresa, se espera de la atención de profesionales de enfermería habilidad técnica, calidad eficaz y eficiente. Como también, coincide con lo manifestado por Torres Esperón y Urbina Laza citado por Espinoza Carrión, quienes expresan que dichas acciones son las que realiza el personal de enfermería por delegación de otros profesionales. RESUMOIntrodução: A expectativa sobre as ações dos profissionais de enfermagem é o que o usuárioespera da enfermagem, enquanto profissional oferece um serviço de vital importância, nodesenvolvimento de competências e funções dependentes, independentes e nas relaçõesenfermagem / paciente, no consultório externo do serviço de clínica médica do Hospital NuestraSeñora del Rosario. Abra Pampa. Jujuy. Argentina. 2019. Objetivo: Identificar as expectativasdos usuários em relação às atividades independentes e dependentes e às relações enfermagem/ paciente. Método: estudo observacional transversal, com abordagem descritiva, incluindopessoas maiores de 17 anos de ambos os sexos. A amostra foi composta por 96 pessoas, queforam entrevistadas por meio da aplicação de questionário semiestruturado, contemplandoexpectativas sobre as ações de enfermagem independentes e dependentes e as relações enfermeiro/ paciente. Resultados: Ações independentes 32,3% dos usuários esperavam segurança, 7,3%velocidade. Em relação às ações dependentes, 46,9% dos usuários esperavam segurança naadministração dos injetáveis e na cicatrização, 8% deles esperavam não sentir dor. Em relaçãoà informação, 21% dos entrevistados esperavam receber informações compreensíveis, 16,5%informações concretas e 15% informações claras. 35,5% dos participantes esperavam receberum tratamento amigável e 20,4% um tratamento discreto. Discussão e Conclusão: foramconhecidas as expectativas dos usuários sobre as ações de enfermagem, como profissional queoferece serviço de importância vital em ambulatório. Apoiar o indivíduo na conservação eaumento da saúde, respondendo ao cuidado de pessoas doentes e saudáveis. De acordo como que foi expresso por Gomis refere-se, espera-se atenção do profissional de enfermagem,habilidade técnica, de qualidade, eficaz e eficiente. Da mesma forma, coincide com o quefoi afirmado por Torres Esperón e Urbina Laza citados por Espinoza Carrión, que afirmamque essas ações são aquelas realizadas pela equipe de enfermagem por delegação de outrosprofissionais. Escuela de Enfermería- Facultad de Ciencias Médicas-Universidad Nacional de Córdoba 2022-01-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unc.edu.ar/index.php/revcs/article/view/36432 Crear en Salud; Núm. 16 (2021): CREAR EN SALUD 2718-8027 1852-7930 spa https://revistas.unc.edu.ar/index.php/revcs/article/view/36432/36844 Derechos de autor 2022 Crear en Salud https://creativecommons.org/licenses/by-nc/4.0 |