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01666cam a2200325 a 4500 |
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99739228104151 |
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20241030105223.0 |
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150327s2015 njua 001 0 eng |
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|a 2015010634
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|a 9781119047605
|q (hardcover)
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|a 1119047609
|q (hardcover)
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|a (OCoLC)898162805
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|a (OCoLC)ocn898162805
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|a DLC
|c DLC
|d YDX
|d BTCTA
|d BDX
|d YDXCP
|d CDX
|d LTSCA
|d KSU
|d OCLCF
|d NJM
|d OCLCQ
|d XFG
|d SFR
|d BYV
|d OCLCQ
|d ON8
|d U@S
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|a pcc
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|a U@SA
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|a HF5415.5
|b .B565 2015
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|a 658.8/12
|2 23
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| 100 |
1 |
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|a Bliss, Jeanne.
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1 |
0 |
|a Chief customer officer 2.0 :
|b how to build your customer-driven growth engine /
|c Jeanne Bliss.
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| 250 |
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|a Completely revised and expanded.
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| 260 |
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|a Hoboken, New Jersey :
|b Jossy-Bass,
|c c2015.
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| 300 |
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|a xvi, 271 p. :
|b il. ;
|c 24 cm.
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| 500 |
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|a Incluye índice.
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| 505 |
0 |
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|a Chief customer officer role clarity -- Unite leadership to achieve customer-driven growth -- Competency one: honor and manage customers as assets -- Competency two: align around experience -- Competency three: build a customer listening path -- Competency four: proactive experience reliability & innovation -- Competency five: one-company leadership, accountability, and culture -- Staging the work -- Establishing and filling the chief customer officer role.
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| 520 |
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|a "A Customer Experience Roadmap to Transform Your Business and Culture,"--Amazon.com.
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| 650 |
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0 |
|a Customer relations
|x Management.
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| 650 |
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0 |
|a Industrial management.
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| 650 |
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7 |
|a Relaciones con los clientes
|x Administración.
|2 UDESA
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| 650 |
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7 |
|a Industria
|x Dirección y administración.
|2 UDESA
|