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02883cam a2200349 a 4500 |
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99722228804151 |
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20241030105159.0 |
| 008 |
950712s1996 cau b 001 0 eng |
| 010 |
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|a 95022873
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|a 078790161X
|q (alk. paper)
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|a 9780787901615
|q (alk. paper)
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|a (OCoLC)32892146
|z (OCoLC)70419091
|z (OCoLC)962869285
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|a (OCoLC)ocm32892146
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|a DLC
|c DLC
|d YBM
|d BAKER
|d BTCTA
|d LVB
|d YDXCP
|d AGLGW
|d DEBBG
|d BDX
|d OCLCF
|d CFT
|d OKN
|d LRP
|d OCLCQ
|d CSJ
|d OCLCO
|d OCLCQ
|d CPO
|d OCLCO
|d OCLCQ
|d OCLCO
|d U@S
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|a U@SA
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|a HM1126
|b .S53 1996
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| 082 |
0 |
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|a 303.6/9
|2 20
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| 100 |
1 |
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|a Slaikeu, Karl A.,
|d 1944-
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| 245 |
1 |
0 |
|a When push comes to shove :
|b a practical guide to mediating disputes /
|c Karl A. Slaikeu.
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| 246 |
3 |
0 |
|a Practical guide to mediating disputes
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| 250 |
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|a 1st ed.
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| 260 |
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|a San Francisco :
|b Jossey-Bass,
|c 1996.
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| 300 |
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|a xvii, 301 p. ;
|c 24 cm.
|
| 490 |
1 |
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|a Jossey-Bass conflict resolution series
|
| 504 |
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|a Incluye referencias bibliográficas e índice.
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| 505 |
0 |
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|a A brief introduction to mediation -- Starting out: the key concepts of mediation -- Using the conflict grid to analyze disputes and generate solutions -- Preparing to be a mediator -- Step one: First contact -- Orienting the parties -- Arranging the meeting space -- Step two: The opening meeting -- Conducting the first meeting -- Step three: The caucus process -- Conducting separate meetings -- Learning by example: two caucus stories -- Generating solutions and drafting a trial agreement -- Step four: Joint/Shuttle meetings -- Planning the next round -- Using the SOS Model (summaries--offers--summaries) -- Resolving impasses -- Step five: Closing -- Testing the agreement -- Putting the agreement in writing -- Wrapping up the process -- Variations -- When interpersonal peacemaking is needed -- When face-to-face meetings won't work -- When informal mediation can help -- Epilogue: the mediator's calling -- Resources A. Communication skills review -- B. Sample ground rules and forms -- C. Ethical standards -- D. Mediation of disputes involving domestic violence -- E. Professional organizations -- F. Cases -- G. Exercise feedback.
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| 520 |
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|a In a world where disputes increasingly erupt into lawsuits or violence - at home, in the workplace, in schools, and between nations - conflict resolution skills are critical to both trained mediators and other professionals. When Push Comes to Shove offers a clear, how-to guide for lawyers, managers, human resource professionals, clergy, social workers, and anyone who wants to learn how to resolve interpersonal and intergroup disputes in all areas of life.
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| 650 |
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0 |
|a Mediation.
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| 650 |
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0 |
|a Conflict management.
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| 650 |
|
7 |
|a Mediación.
|2 UDESA
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| 650 |
|
7 |
|a Conflictos, Administración y control de.
|2 UDESA
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| 830 |
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0 |
|a Jossey-Bass conflict resolution series.
|