Uplifting service the proven path to delighting your customers, colleagues, and everyone else you meet /
Service connects us all. It is at the heart of how we interact, how we communicate, and how we bring value to each other's lives. So why do we delegate service to a single department in our businesses? Why do we promise customer satisfaction, while we allow inefficient methods and internal poli...
Guardado en:
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Lenguaje: | Inglés |
| Publicado: |
[New York] :
Evolve,
c2012.
|
| Materias: | |
| Acceso en línea: | Solo para usuarios autorizados, hasta tres accesos simultáneos |
| Aporte de: | Registro referencial: Solicitar el recurso aquí |
| LEADER | 02701nam a2200481Ia 4500 | ||
|---|---|---|---|
| 001 | 990000649110204151 | ||
| 005 | 20210602152920.0 | ||
| 006 | m o d | ||
| 007 | cr#cn||||||||| | ||
| 008 | 151109s2012 nyua o 001 0 eng d | ||
| 020 | |a 9780984762507 (hardcover) | ||
| 020 | |a 0984762507 (hardcover) | ||
| 020 | |a 9780984762552 (paperback) | ||
| 020 | |a 0984762558 (paperback) | ||
| 020 | |a 9780984762569 (eISBN) | ||
| 020 | |a 0984762566 (eISBN) | ||
| 035 | |a (OCoLC)000064911 | ||
| 035 | |a (udesa)000064911USA01 | ||
| 035 | |a (OCoLC)928369421 | ||
| 035 | |a (OCoLC)990000649110204151 | ||
| 040 | |a U@S |b spa |c U@S | ||
| 049 | |a U@SA | ||
| 050 | 4 | |a HF5415.5 |b .K38 2012eb | |
| 099 | |a Recurso electrónico en INTERNET | ||
| 100 | 1 | |a Kaufman, Ron. | |
| 245 | 1 | 0 | |a Uplifting service |h [recurso electrónico] : |b the proven path to delighting your customers, colleagues, and everyone else you meet / |c Ron Kaufman. |
| 260 | |a [New York] : |b Evolve, |c c2012. | ||
| 300 | |a 1 recurso en línea (xxv, 318 p.) : |b il. | ||
| 516 | |a Libro electrónico. | ||
| 500 | |a Título tomado de la pantalla de presentación (visto 9 de noviembre de 2015) | ||
| 500 | |a Incluye índice. | ||
| 538 | |a Modo de acceso: a través de Internet. | ||
| 505 | 0 | |a Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive. | |
| 520 | |a Service connects us all. It is at the heart of how we interact, how we communicate, and how we bring value to each other's lives. So why do we delegate service to a single department in our businesses? Why do we promise customer satisfaction, while we allow inefficient methods and internal politics to frustrate our ability to deliver? It's time we do better. After more than 25 years helping leaders around the world to do just that, Ron Kaufman delivers the principles behind his proprietary architecture for creating a self-sustaining service culture. With tools, steps and practical advice that have proven effective in business, government, communities, and homes on every continent and in many languages, this book offers a blueprint to making service a part of everything you are and everything you do. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 7 | |a Relaciones con los clientes. |2 UDESA | |
| 650 | 7 | |a Servicios al cliente. |2 UDESA | |
| 650 | 7 | |a Relaciones humanas. |2 UDESA | |
| 650 | 7 | |a Satisfacción del consumidor. |2 UDESA | |
| 856 | 4 | 0 | |z Solo para usuarios autorizados, hasta tres accesos simultáneos |u https://ebookcentral.proquest.com/lib/sanandres/detail.action?docID=3119293 |