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| LEADER |
01528cam a2200373 a 4500 |
| 001 |
990000625850204151 |
| 005 |
20241030104937.0 |
| 008 |
101119s2012 nyua b 001 0 eng |
| 010 |
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|a 2010048859
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| 019 |
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|a 802660178
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| 020 |
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|a 9780073397115 (pbk. : alk. paper)
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| 020 |
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|a 0073397113 (pbk. : alk. paper)
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| 020 |
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|a 9780071315920 (pbk.)
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| 020 |
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|a 0071315926 (pbk.)
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| 035 |
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|a (OCoLC)000062585
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| 035 |
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|a (udesa)000062585USA01
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| 035 |
|
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|a (OCoLC)664665736
|z (OCoLC)802660178
|
| 035 |
|
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|a (OCoLC)990000625850204151
|
| 040 |
|
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|a DLC
|b eng
|c DLC
|d YDX
|d BTCTA
|d YDXCP
|d CDX
|d IBI
|d BWX
|d OSU
|d OG
|d OCLCF
|d BDX
|d U@S
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| 042 |
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|a pcc
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| 049 |
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|a U@SA
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| 050 |
0 |
0 |
|a HF5415.5
|b .L83 2012
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| 082 |
0 |
0 |
|a 658.8/12
|2 22
|
| 100 |
1 |
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|a Lucas, Robert W.
|
| 245 |
1 |
0 |
|a Customer service :
|b skills for success /
|c Robert W. Lucas.
|
| 250 |
|
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|a 5th ed.
|
| 260 |
|
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|a New York :
|b McGraw-Hill,
|c c2012.
|
| 300 |
|
|
|a xix, 394 p. :
|b ill. ;
|c 26 cm.
|
| 490 |
1 |
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|a Connect, learn, succeed
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| 504 |
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|a Includes bibliographical references and index.
|
| 505 |
0 |
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|a The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
7 |
|a Servicios al cliente.
|2 UDESA
|
| 830 |
|
0 |
|a Connect, learn, succeed.
|