Cita APA (7a ed.)

Fawcett, S. E., & Fawcett, A. M. (2014). The definitive guide to order fulfillment and customer service: Principles and strategies for planning, organizing, and managing fulfillment and service operations. Pearson Education.

Cita Chicago Style (17a ed.)

Fawcett, Stanley E., y Amydee M. Fawcett. The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations. Upper Saddle River, N.J.: Pearson Education, 2014.

Cita MLA (8a ed.)

Fawcett, Stanley E., y Amydee M. Fawcett. The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations. Pearson Education, 2014.