The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operations /

"This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute know...

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Detalles Bibliográficos
Autor principal: Fawcett, Stanley E.
Autor Corporativo: Council of Supply Chain Management Professionals
Otros Autores: Fawcett, Amydee M.
Formato: Libro
Lenguaje:Inglés
Publicado: Upper Saddle River, N.J. : Pearson Education, 2014.
Materias:
Business logistics.
Shipment of goods.
Physical distribution of goods.
Inventory control.
Customer services.
Logística en los negocios.
Embarque de mercancías.
Distribución física de mercancías.
Control de inventario.
Servicios al cliente.
Aporte de:Registro referencial: Solicitar el recurso aquí
Biblioteca Max von Buch (UdeSA) de Universidad de San Andrés
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020 |a 9780133453881 
020 |a 013345388X 
020 |a 9780133453867 
020 |a 0133453863 
035 |a (OCoLC)000062067 
035 |a (udesa)000062067USA01 
035 |a (OCoLC)870309538 
035 |a (OCoLC)990000620670204151 
040 |a U@S  |b spa  |c U@S 
049 |a U@SA 
050 4 |a HD38.5  |b .F393 2014 
100 1 |a Fawcett, Stanley E. 
245 1 4 |a The definitive guide to order fulfillment and customer service :  |b principles and strategies for planning, organizing, and managing fulfillment and service operations /  |c Council of Supply Chain Management Professionals, and Stanley E. Fawcett, Amydee M. Fawcett. 
260 |a Upper Saddle River, N.J. :  |b Pearson Education,  |c 2014. 
300 |a viii, 214 p. :  |b il. ;  |c 24 cm. 
504 |a Incluye referencias bibliográficas e índice. 
505 0 |a 1. Meeting Customers' Real Needs: The Nature of Service System Design -- 2. Fulfilling Orders: The Nature of Modern Order Cycle Management -- 3. Developing a Winning Customer Fulfillment Strategy -- 4. Configuring the Network for Successful Fulfillment -- 5. Implementing an Enabling Technology Strategy -- 6. Assessing Performance for Success and Improvement. 
520 |a "This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks." --Pearson web site. 
650 0 |a Business logistics. 
650 0 |a Shipment of goods. 
650 0 |a Physical distribution of goods. 
650 0 |a Inventory control. 
650 0 |a Customer services. 
650 7 |a Logística en los negocios.  |2 UDESA 
650 7 |a Embarque de mercancías.  |2 UDESA 
650 7 |a Distribución física de mercancías.  |2 UDESA 
650 7 |a Control de inventario.  |2 UDESA 
650 7 |a Servicios al cliente.  |2 UDESA 
700 1 |a Fawcett, Amydee M. 
710 2 |a Council of Supply Chain Management Professionals. 

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