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02379cam a2200361 a 4500 |
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990000611060204151 |
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20180327175124.0 |
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130208s2013 njua 001 0 eng |
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|a 2013001438
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|a 9780133088779 (hardcover : alk. paper)
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|a 0133088774
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|a 9780133088854
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|a 0133088855
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|a (OCoLC)000061106
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|a (udesa)000061106USA01
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|a (OCoLC)816028677
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|a (OCoLC)990000611060204151
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|a DLC
|b eng
|c DLC
|d YDX
|d BTCTA
|d OCLCO
|d YDXCP
|d U@S
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|a pcc
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|a U@SA
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|a HD9980.5
|b .H345 2013
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|a 658
|2 23
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| 100 |
1 |
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|a Haksever, Cengiz.
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| 245 |
1 |
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|a Service management :
|b an integrated approach to supply chain management and operations /
|c Cengiz Haksever, Barry Render.
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| 260 |
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|a Upper Saddle River, NJ :
|b Financial Times :
|b Pearson Education,
|c 2013.
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| 300 |
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|a xxii, 485 p. :
|b ill. ;
|c 24 cm.
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| 500 |
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|a Includes index.
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| 505 |
0 |
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|a Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.
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| 650 |
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0 |
|a Service industries
|x Management.
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| 650 |
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0 |
|a Business logistics.
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| 650 |
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7 |
|a Industria de servicios
|x Administración.
|2 UDESA
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| 650 |
|
7 |
|a Logística en los negocios.
|2 UDESA
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| 700 |
1 |
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|a Render, Barry.
|