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|a 9780137000616 (pbk. : alk. paper)
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|a DLC
|b eng
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|a U@SA
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|a HD62.37
|b .R93 2010
|
| 082 |
0 |
0 |
|a 004.068
|2 22
|
| 100 |
1 |
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|a Ryan, Robert.
|
| 245 |
1 |
4 |
|a The business of IT :
|b how to improve service and lower costs /
|c Robert Ryan and Tim Raducha-Grace.
|
| 260 |
|
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|a Upper Saddle River, NJ :
|b IBM Press,
|c c2010.
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| 300 |
|
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|a xxiv, 292 p. :
|b ill. ;
|c 29 cm.
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 505 |
0 |
|
|a Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
|
| 650 |
|
0 |
|a High technology industries
|x Management.
|
| 650 |
|
0 |
|a Success in business.
|
| 650 |
|
7 |
|a Industrias de alta tecnología
|x Administración.
|2 UDESA
|
| 650 |
|
7 |
|a Éxito en los negocios.
|2 UDESA
|
| 700 |
1 |
|
|a Raducha-Grace, Tim.
|