Cita APA (7a ed.)

Evans, J. R., & Lindsay, W. M. (2011). Managing for quality and performance excellence (8th ed.). South-Western/Cengage Learning.

Cita Chicago Style (17a ed.)

Evans, James R., y William M. Lindsay. Managing for Quality and Performance Excellence. 8th ed. Australia ; Mason, OH: South-Western/Cengage Learning, 2011.

Cita MLA (8a ed.)

Evans, James R., y William M. Lindsay. Managing for Quality and Performance Excellence. 8th ed. South-Western/Cengage Learning, 2011.