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01720cam a2200325Ia 4500 |
| 001 |
990000561860204151 |
| 005 |
20180214134835.0 |
| 008 |
090727s2011 ohua b 001 0 eng d |
| 010 |
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|a 2009937733
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| 020 |
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|a 9780324783209
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| 020 |
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|a 0324783205
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| 035 |
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|a (OCoLC)000056186
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| 035 |
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|a (udesa)000056186USA01
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|a (OCoLC)428032276
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| 035 |
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|a (OCoLC)990000561860204151
|
| 040 |
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|a BTCTA
|c BTCTA
|d YDXCP
|d TXA
|d FER
|d U@S
|
| 049 |
|
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|a U@SA
|
| 050 |
|
4 |
|a TS156
|b .E93 2011
|
| 100 |
1 |
|
|a Evans, James R.
|q (James Robert),
|d 1950-
|
| 245 |
1 |
0 |
|a Managing for quality and performance excellence /
|c James R. Evans, William M. Lindsay.
|
| 250 |
|
|
|a 8th ed.
|
| 260 |
|
|
|a Australia ;
|a Mason, OH :
|b South-Western/Cengage Learning,
|c c2011.
|
| 300 |
|
|
|a xxiii, 727, [53] p. :
|b ill. ;
|c 26 cm.
|
| 500 |
|
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|a Includes premium website access card.
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 505 |
0 |
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|a Introduction -- Total quality in organizations -- Philosophies and frameworks -- Strategic focus for performance excellence -- Focusing on customers -- High performance workforce management -- Process management -- Performance measurement and information management -- Leading, building, and sustaining performance excellence -- Statistical thinking and applications -- Six sigma and process improvement -- Design for quality and product excellence -- Statistical process control -- Appendix A : Areas for the standard normal distribution -- Appendix B : Factors for control charts -- Appendix C : Random digits.
|
| 650 |
|
0 |
|a Quality control
|v Textbooks.
|
| 650 |
|
0 |
|a Total quality management
|v Textbooks.
|
| 650 |
|
0 |
|a Quality assurance
|v Textbooks.
|
| 700 |
1 |
|
|a Lindsay, William M.
|