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01532cam a2200361 a 4500 |
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990000534730204151 |
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20241030112440.0 |
| 008 |
080602s2008 maua b 001 0 eng |
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|a 2008022313
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|a GBA8B2326
|2 bnb
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|a 014760765
|2 Uk
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|a 1422110230
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|a 9781422110232
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|a (OCoLC)000053473
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|a (udesa)000053473USA01
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|a (OCoLC)172980088
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|a (OCoLC)990000534730204151
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|a DLC
|c DLC
|d BTCTA
|d BAKER
|d YDXCP
|d UKM
|d C#P
|d BWX
|d IXA
|d U@S
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|a U@SA
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|a HF5827.95
|b .H47 2008
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|a 659.1
|2 22
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1 |
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|a Heskett, James L.
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1 |
4 |
|a The ownership quotient :
|b putting the service profit chain to work for unbeatable competitive advantage /
|c James L. Heskett, W. Earl Sasser, Joe Wheeler.
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| 260 |
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|a Boston, Mass. :
|b Harvard Business Press,
|c c2008.
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| 300 |
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|a 225 p. :
|b ill. ;
|c 25 cm.
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| 504 |
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|a Includes bibliographical references (p. 209-214) and index.
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| 505 |
0 |
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|a Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.
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| 650 |
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0 |
|a Word-of-mouth advertising.
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| 650 |
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|a Customer services.
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| 650 |
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0 |
|a Employee ownership.
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| 700 |
1 |
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|a Sasser, Earl W.
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| 700 |
1 |
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|a Wheeler, Joe.
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| 856 |
4 |
1 |
|3 Table of contents only
|u http://www.loc.gov/catdir/toc/ecip0819/2008022313.html
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