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|a U@S
|b spa
|c U@S
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|a spa
|h eng
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|a U@SA
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4 |
|a HF5415.5
|b .A7618 1994
|
| 100 |
1 |
|
|a Armistead, Colin G.
|
| 240 |
1 |
0 |
|a Customer service and support.
|l Español
|
| 245 |
1 |
0 |
|a Servicio y dedicación al cliente :
|b respuesta al mayor reto empresarial de los años 90 /
|c Colin Armistead, Graham Clark ; [traducción revisada por Juan Carlos Navarro].
|
| 260 |
|
|
|a Barcelona :
|b Folio ;
|a London :
|b Financial Times,
|c c1994.
|
| 300 |
|
|
|a 375 p. :
|b il. ;
|c 24 cm.
|
| 440 |
|
0 |
|a Biblioteca de empresa ;
|v 27
|
| 500 |
|
|
|a Traducción de: Customer service and support : implementing effective strategies.
|
| 500 |
|
|
|a Incluye índice.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 700 |
1 |
|
|a Clark, Graham.
|