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|a 91013029 //r95
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|a 002903079X
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|a (OCoLC)000014522
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|a (udesa)000014522USA01
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|a (OCoLC)23462375
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| 035 |
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|a (OCoLC)990000145220204151
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| 040 |
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|a DLC
|c DLC
|d U@S
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| 049 |
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|a U@SA
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| 050 |
0 |
0 |
|a HF5415.5
|b .B48 1991
|
| 100 |
1 |
|
|a Berry, Leonard L.,
|d 1942-
|
| 245 |
1 |
0 |
|a Marketing services :
|b competing through quality /
|c Leonard L. Berry, A. Parasuraman.
|
| 260 |
|
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|a New York :
|b Free Press ;
|a Toronto :
|b Maxwell Macmillan Canada ;
|a New York :
|b Maxwell Macmillan International,
|c c1991.
|
| 300 |
|
|
|a xi, 212 p. :
|b ill. ;
|c 25 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 191-203) and index.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Service industries
|x Marketing.
|
| 700 |
1 |
|
|a Parasuraman, A.
|