Benchmarking : a tool for continuous improvement /
Praised as the most effective, thorough book on the subject today, Benchmarking shows you how to benchmark every aspect of your business, from new product development to operations and "back office" functions. You’ll see how to use benchmarking successfully to achieve a competitive edge, t...
Guardado en:
| Autor principal: | |
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| Otros Autores: | |
| Formato: | Libro |
| Lenguaje: | Inglés |
| Publicado: |
Essex Junction, VT :
Omneo : Oliver Wight Publications,
c1992.
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| Colección: | Coopers & Lybrand performance solutions series
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| Materias: | |
| Aporte de: | Registro referencial: Solicitar el recurso aquí |
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| 020 | |a 9780471132066 | ||
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| 035 | |a (OCoLC)990000088130204151 | ||
| 040 | |a TXH |c TXH |d U@S | ||
| 049 | |a U@SA | ||
| 050 | 4 | |a HD58.95 |b .M36 1992 | |
| 100 | 1 | |a McNair, Carol Jean. | |
| 245 | 1 | 0 | |a Benchmarking : |b a tool for continuous improvement / |c C.J. McNair and Kathleen H.J. Leibfried. |
| 246 | 3 | |a Bench marking | |
| 260 | |a Essex Junction, VT : |b Omneo : |b Oliver Wight Publications, |c c1992. | ||
| 300 | |a xx, 344 p. : |b il. ; |c 23 cm. | ||
| 490 | 1 | |a Coopers & Lybrand performance solutions series | |
| 504 | |a Incluye referencias bibliográficas (p. [332]-337) e índice. | ||
| 505 | 0 | |a Benchmarking : the competitive edge -- The many faces of benchmarking -- The benchmarking process -- Internal benchmarking : gathering knowledge about current practice -- Avon products : putting internal benchmarking to work -- Continuous improvement : the underlying goal -- Looking outward : the basics of competitive and industry benchmarking -- Janssen pharmaceutica : focusing through competitive analysis -- Value from the customer's perspective -- Qualitative vs. quantitative benchmarks -- Looking for trends : industry benchmarking at Exxon chemical -- The basics of best-in-class benchmarking -- Identifying performance drivers -- Using best-in-class benchmarking to gain focus : AT&T and the world-class chief financial officier -- People issues in the benchmarking process -- Excellence in research and development : a benchmarking story -- Implementation overview -- Designing and using questionnaires -- Interpreting benchmarking results -- Lessons learned and those that lie ahead. | |
| 520 | |a Praised as the most effective, thorough book on the subject today, Benchmarking shows you how to benchmark every aspect of your business, from new product development to operations and "back office" functions. You’ll see how to use benchmarking successfully to achieve a competitive edge, target specific areas for maximum results, and further continuous improvement goals. Seasoned advice from the authors covers such topics as: Creating value from the customer’s perspective; How to develop both qualitative and quantitative benchmarks; How to identify key performance drivers; Realizing the most effective methods for implementing and managing a benchmarking initiative. Numerous examples from companies such as Avon Products, AT&T, and Janssen Pharmaceutica are included to illustrate the power and diversity of successful benchmarking initiatives. | ||
| 650 | 0 | |a Management audit. | |
| 650 | 0 | |a Organizational effectiveness. | |
| 650 | 0 | |a Organizational change. | |
| 650 | 0 | |a Total quality management. | |
| 650 | 0 | |a Competition. | |
| 700 | 1 | |a Leibfried, Kathleen H. J. | |
| 830 | 0 | |a Coopers & Lybrand performance solutions series | |