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|a DLC
|c DLC
|d UKM
|d U@S
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| 049 |
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|a U@SA
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| 050 |
0 |
0 |
|a HD66
|b .D45 1991
|
| 100 |
1 |
|
|a Denton, D. Keith.
|
| 245 |
1 |
0 |
|a Horizontal management :
|b beyond total customer satisfaction /
|c by D. Keith Denton.
|
| 260 |
|
|
|a New York :
|b Lexington Books ;
|a Toronto :
|b Maxwell Macmillan Canada ;
|a New York :
|b Maxwell Macmillan International,
|c c1991.
|
| 300 |
|
|
|a x, 211 p. :
|b ill. ;
|c 25 cm.
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Teams in the workplace.
|
| 650 |
|
0 |
|a Management
|x Employee participation.
|
| 650 |
|
0 |
|a Customer relations.
|