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990000050190204151 |
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20241030105434.0 |
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880527s1989----ilu-----------001-0-eng-- |
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|a 88019203 //r95
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|a 155623094X :
|c $29.95
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|a (OCoLC)000005019
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|a (udesa)000005019USA01
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|a (OCoLC)18136410
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|a (OCoLC)990000050190204151
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|a DLC
|c DLC
|d U@S
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| 049 |
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|a U@SA
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| 050 |
0 |
0 |
|a HG1616.C87
|b B47 1989
|
| 100 |
1 |
|
|a Berry, Leonard L.,
|d 1942-
|
| 245 |
1 |
0 |
|a Service quality :
|b a profit strategy for financial institutions /
|c Leonard L. Berry, David R. Bennett, Carter W. Brown.
|
| 260 |
|
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|a Homewood, Ill. :
|b Dow Jones-Irwin,
|c c1989.
|
| 300 |
|
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|a xxi, 209 p. ;
|c 24 cm.
|
| 500 |
|
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|a Includes index.
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| 650 |
|
0 |
|a Banks and banking
|x Customer services.
|
| 650 |
|
0 |
|a Customer services.
|
| 700 |
1 |
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|a Bennett, David R.
|
| 700 |
1 |
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|a Brown, Carter W.
|