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|a HF5415.7
|b .B97 1991
|
| 100 |
1 |
|
|a Byrne, Patrick M.
|
| 245 |
1 |
0 |
|a Improving quality and productivity in the logistics process :
|b achieving customer satisfaction breakthroughs /
|c by Patrick M. Byrne, William J. Markham.
|
| 260 |
|
|
|a Oak Brook, IL :
|b Council of Logistics Management,
|c c1991.
|
| 300 |
|
|
|a xvi, 435 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 431-435).
|
| 650 |
|
0 |
|a Physical distribution of goods
|z United States
|x Management.
|
| 650 |
|
0 |
|a Industrial productivity
|z United States
|x Measurement.
|
| 650 |
|
0 |
|a Total quality management
|z United States.
|
| 650 |
|
0 |
|a Consumer satisfaction
|z United States.
|
| 700 |
1 |
|
|a Markham, William J.
|
| 710 |
2 |
|
|a Council of Logistics Management.
|