Project Quality Management Critical Success Factors for Buildings /

The book presents the development of the Construction Quality Assessment System (CONQUAS), Singaporeâ_Ts de facto quality performance measurement system, explains the application of the Quality Management System (QMS) to manage CONQUAS and identifies 33 critical success factors (CSFs) for achieving...

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Detalles Bibliográficos
Autor principal: Low, Sui Pheng
Otros Autores: Ong, Joy
Formato: Libro electrónico
Lenguaje:Inglés
Publicado: Singapore : Springer Singapore : Imprint: Springer, 2014.
Materias:
Acceso en línea:http://dx.doi.org/10.1007/978-981-287-074-2
Aporte de:Registro referencial: Solicitar el recurso aquí
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245 1 0 |a Project Quality Management   |h [libro electrónico] : ;   |b Critical Success Factors for Buildings /  |c by Sui Pheng Low, Joy Ong. 
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505 0 |a Introduction -- Construction Quality Assessment System (CONQUAS) -- Quality Management -- CONQUAS Critical Success Factors -- Research Design and Methodology -- Results and Analysis -- Case Study -- CONQUAS Management Framework -- Conclusion. 
520 |a The book presents the development of the Construction Quality Assessment System (CONQUAS), Singaporeâ_Ts de facto quality performance measurement system, explains the application of the Quality Management System (QMS) to manage CONQUAS and identifies 33 critical success factors (CSFs) for achieving high CONQUAS scores. Through CONQUAS, the reader benefits from understanding how the Singapore government developed and implemented the first objective system for measuring what many building professionals have perceived to be elusive quality standards in the construction industry. The book presents both the theoretical concepts as well as the practical aspects to achieving strategic Project Quality Management that is anchored on the CSFs to building best practices. To realistically reflect the practical aspects and challenging issues faced by stakeholders in the construction industry, questionnaire surveys were conducted with building professionals to distinguish the importance level and extent of adoption of the 33 CSFs (identified from a comprehensive review of the extant literature) in influencing and affecting the achievement of high CONQUAS scores. These were further anchored by in-depth interviews with quality experts in the Singapore construction industry to provide a better understanding of issues relating to strategic Project Quality Management. Collectively, the empirical findings collated from the building professionals suggest that while the CSFs identified are known tenets of quality, these were still not being followed in their totality. A further case study was conducted through a formal set of in-depth interviews with the quality assurance team of a construction company who has direct involvement before, during and after their tremendous improvements in the CONQUAS scores attained. The strength of this book therefore represents a true account and reflections of real-life practices and experiences in the construction industry for contractors, quality managers and policy-makers to learn from. Although the context of this book relates to the Singapore experience, the lessons and recommendations are equally relevant and applicable to the global construction industry in both the developing and developed countries whose stakeholders (in both the public and private sectors) wish to understand how CONQUAS works, and how the CSFs identified can likewise be implemented for strategic Project Quality Management to building best practices. The book is therefore of interests to researchers, academia and practitioners in the construction industry as well as in other sectors of the economy (in Singapore and other countries) where learning points may be used for enhancing project quality management for buildings. 
650 0 |a Quality control.  |9 259696 
650 0 |a Reliability.  |9 259697 
650 0 |a Industrial safety.  |9 259698 
650 0 |a Buildings  |x Design and construction.  |9 259998 
650 0 |a Building.  |9 259999 
650 0 |a Construction.  |9 260000 
650 0 |a Engineering, Architectural.  |9 260327 
650 0 |a Building  |x Superintendence.  |9 261127 
650 0 |a Construction superintendence.  |9 261129 
650 1 4 |a Engineering.  |9 259622 
650 2 4 |a Construction Management.  |9 261130 
650 2 4 |a Project Management.  |9 261126 
650 2 4 |a Risk.  |9 259691 
700 1 |a Ong, Joy.  |9 262293 
776 0 8 |i Printed edition:  |z 9789812870735 
856 4 0 |u http://dx.doi.org/10.1007/978-981-287-074-2 
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